Shift Leader

KF; Wheaton (MD); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Free meal each shift

Bonus eligible

Tuition reimbursement and scholarship

Flexible schedules

Vacation pay and PTO

Medical benefits

401K with match

Health and Wellness programs

Discounts on various items

Job summary

KFC is seeking a Shift Leader in Wheaton, MD to drive daily operations with energy and a customer-first mindset. You will coach Team Members, ensure food safety and quality, and collaborate with the management team on store initiatives.

Your leadership will inspire excellence and accountability across shifts. Success in this role requires strong communication, dependable attendance, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• 1 year of restaurant/retail experience; 3 months shift lead preferred.
• Must be at least 18 years old.
• Reliable transportation access.
• Strong communication and leadership skills.
• Ability to move up to 50 lbs.
• Punctual and dependable.
• Experience with cash handling.

Responsibilities

• Execute KFC Connect Success Routine to ensure customer satisfaction.
• Oversee team tasks and maintain cleanliness.
• Ensure food safety, quality, and order accuracy.
• Provide feedback to RGM on performance.
• Assist in screening Team Members candidates.
• Support cash control, inventory, and labor management.
• Oversee product preparation, rotation, cooking, and holding times.
• Assist with facility maintenance and health/safety compliance.

Skills

Leadership & coaching

Customer service

Communication skills

Cash handling & POS

Time management

Education

High school diploma or equivalent

Job description

As a Shift Leader, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

THE DAY-TO-DAY:

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.

IS THIS YOU?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions KFC’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion and belonging
• Ensures teammates and customers enjoy a positive experience

WORK-HARD, PLAY-HARD:

• Competitive Pay
• Free meal each shift
• Bonus Eligible
• Tuition reimbursement and scholarship opportunities
• Flexible schedules- day, night and evening shifts
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401K plan with 6% match
• Health and Wellness programs
• PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs include scholarships & tuition assistance, a $1 per $1 savings match, hardship assistance, and more!