Shift Leader

Dunkin'; Wesley Chapel (FL); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Credit card tips

Leadership training

Flexible scheduling

Team-oriented atmosphere

Career growth opportunities

Job summary

Discovers a Shift Leader role within the Dunkin' Dunkin' network through Brewing Brand, offering leadership growth in a fast-paced, customer-focused environment. You will guide a team, ensure brand standards, and support daily operations in a franchise setting.

Ideal candidates bring prior leadership in retail or hospitality, strong English communication, and basic computer skills to manage schedules, inventory, and guest service efficiently.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Skills

Leadership experience

Fluent in English

Basic computer skills

Job description

Brewing Brand is currently hiring for SHIFT LEADERS to join our Dunkin' network!

Fuel Your Future with Dunkin'! Join the Brewing Brand team today for flexible hours, great perks, and a fast-paced, fun environment. Come run with Dunkin'!

Lead the Way with Dunkin'!

Join the Brewing Brand team as a Shift Leader and help guide our crew while enjoying great perks, leadership growth opportunities, and the ability to earn even more with credit card tips. Step into a role where you can grow, lead, and make a real impact every day.

Why You’ll Love Working With Us

• Earn more with credit card tips automatically added to your paycheck for convenient, consistent extra income
• Leadership training and clear advancement pathways
• Flexible scheduling to support work-life balance
• Supportive, team-oriented atmosphere
• Opportunities to develop your management skills

Responsibilities Include:

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

• Works well with others in a fast-paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching.
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Brewing Brand is one of the largest franchisee owners in FL, owning 100 Dunkin' locations coast to coast across Central Florida and we are continuing to grow!! Come GROW with Us!