Shift Leader

Vitality Bowls California; Walnut Creek (CA); On-site; USD 19,975 - 22,730; Full time

Benefits offered by this job

50% off meals while working

15% family discount

Job summary

A health-conscious food franchise is seeking a Shift Leader to oversee daily operations in Walnut Creek. This role includes leading a team, managing inventory, and ensuring customer satisfaction through excellent service. Candidates must have leadership experience, be food certified, and possess strong communication skills. Compensation ranges from $14.50 to $16.50 per hour, with opportunities for full-time or part-time. Join a supportive and fun work environment committed to healthy food options.

Qualifications

• Must have leadership abilities and be food certified.
• Experience in customer service and handling cash/credit transactions is necessary.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Lead the team and delegate tasks.
• Assist customers and process their orders.
• Manage inventory and banking duties.
• Communicate effectively with management about employees.

Skills

Leadership

Customer Service

Communication

Time Management

Education

Food Certification

Tools

POS System

Job description

We are a health-minded, nutritionally conscious, energetic company, focused on the customer experience. Be a part of a fun, dynamic, growing team committed to bringing healthy food to the community! Originating in San Ramon, Vitality Bowls specializes in Acai bowls, fresh juice, smoothies, grain bowls, wraps, and salads.

Vitality Bowls Shift Leader Job Description:

Leadership

• Lead the team, making sure food is made accurately and in a timely manner, delegate tasks, and assign stations.
• Understand all team member tasks and perform at a high level (i.e., prepping, making orders, customer service, washing dishes, and cleaning the café).
• Complete all opening and closing duties.
• Follow all county health and safety guidelines, including COVID-19 safety practices, and lead by example.
• Be reliable, show up to scheduled shifts on-time and communicate scheduling conflicts in a timely manner, including requests for time‑off.
• Perform additional tasks and handle special circumstances requested by your manager.

Customer Service and Menu/Brand Knowledge

• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Assist customers by processing their orders at the point‑of‑sale, taking phone orders, and inputting third‑party delivery orders.
• Have excellent customer service; be positive, polite, and informative to customers.
• Memorize training material to learn the health benefits of our menu to customers in an upbeat, informative manner.
• Assist upset customers and problems with food orders in a calm way, making sure the customer is happy.

Inventory and Banking

• Accept deliveries, ensure deliveries are complete and correct, and put away in an organized manner. Communicate with manager/owner on inventory status.
• Check daily petty cash and go to the bank for change; close and open the register.

Employee Management

• Communicate effectively with managers/owners about employees: strengths and weaknesses, dependability, customer service, scheduling conflicts, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks/lunches.

Requirements

• Become food certified.
• Handle a basic computer, POS system; handling cash and credit cards.
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly, and have a sense of urgency.
• Maintain a clean and work‑appropriate personal appearance.
• Come to work with a positive attitude and are willing to work well with others.
• Follow COVID‑19 sanitation procedures and standards.
• Leadership abilities.
• 50% off meals while working
• 15% family discount

Job Type: Full-time / Part‑time available

Compensation: $14.50 - $16.50 per hour

Vitality Bowls specializes in making delicious Acai bowls, a thick blend of the Acai berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant‑rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Vitality Bowls’ Standards and Expectations:

Be Friendly and Fast-

• Make a great first impression: smile and greet each guest.
• Show a sense of urgency and strive to minimize wait times.
• Get to know your guests and make them regulars.
• Make a memorable connection and send each guest off with a smile.

Know Your Stuff -

• Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
• Being “fitness and nutritionally minded” will help you understand your customer
• Develop a good understanding of each ingredient’s nutritional values
• Deliver a perfect meal item every time.

The “One Team” Theme -

• Work together as ONE team to deliver a great meal and provide outstanding service.
• Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
• Seek opportunities to exceed expectations.
• Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.

Show Pride in Your Work-

• Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
• Keep the store clean, organized, and looking great with consistency.
• Operate cash register and handle all cash transactions with careful consideration.
• Do your best and strive for excellence in everything you do.

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.

Do you have experience as a shift leader?

If you are not already, are you willing to become food certified?

How many years of experience do you have handling both cash and credit cards?

Are you able to stand for long periods of time as well as occasionally lift heavy boxes?

1528 Locust St, Walnut Creek, CA 94596, USA

Everyone who works here is so fun and supportive. It is a great environment to work at. The owners are fun to be around and always open to new suggestions on how things can run smoothly.