Shift Leader

Wingstop; Villa Rica (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Free staff meals

Employee discounts

Internal career growth opportunities

Job summary

Wingstop is seeking shift leaders in Villa Rica, GA to supervise shift operations, ensuring food safety, proper preparation, cleanliness, and adherence to Wingstop standards. You may work as cashier or cook while guiding a team.

You will train crew members, monitor inventory, enforce policies, and handle opening/closing tasks. Exceptional customer service is essential to maintain a positive guest experience.

Qualifications

• Strong leadership and team supervision abilities.
• Excellent guest service and communication skills.
• Ability to train crew members effectively.
• Knowledge of food safety practices and standards.

Responsibilities

• Supervise the operations of a shift to ensure food safety, product preparation, cleanliness, and standards.
• Train newer crew members and oversee tasks and responsibilities.
• Practice inventory control and enforce store policies.
• Open and/or close the restaurant and meet required work hours.
• Manage and motivate the crew; ensure breaks are coordinated.
• Resolve customer issues with a positive attitude.

Skills

Leadership

Customer service

Staff training

Food safety

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

Here is what we can offer you:

• Free staff meals!
• Additional employee discounts
• Internal career growth opportunities

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, productpreparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendlyenvironment. That includes greeting and acknowledging every Guest, maintainingoutstanding standards, solid product knowledge, and all other components of GuestService.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.

Additional Duties:

• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

384 Mirror Lake Blvd, Villa Rica, GA 30180, USA