Shift Leader

Taco Bell; Town of Middletown (NY); On-site; USD 36,000 - 48,000; Part time

Job summary

Taco Bell is seeking a Shift Manager to support opening, closing, and daily operations at the restaurant. This hourly role emphasizes customer service excellence, crew coaching, and strict adherence to food safety and quality standards.

You will help manage cash procedures, inventory, and daily operational readiness while providing on-the-job training to crew members in Learning Zone. This position is on-site and requires flexibility in shifts.

Qualifications

• The Shift Manager is an hourly role supporting management with routine admin and operational tasks.
• Coaches crew and provides ongoing feedback to improve performance.
• May open/close the restaurant when management is unavailable and handles cash procedures.

Responsibilities

• Maintain fast, accurate service and ensure products meet company quality standards.
• Conduct periodic food safety audits and provide coaching on service, quality and speed.
• Handle cash procedures including deposits, making change, opening/closing safe.
• Oversee daily inventory, complete shift-to-shift food safety audits and daily control sheets.
• Monitor facility readiness, equipment, and daily operations to align with standards.
• In management absence, supervise opening/closing and restaurant operations.
• Provide hands-on training for crew in Learning Zone.

Skills

Customer service

Coaching

Cash handling

Inventory management

Food safety

Operations coordination

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.