Shift Leader

Caribou Coffee; Town of Brookfield (WI); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Descripción de la vacante

Caribou Coffee in Brookfield, Wisconsin seeks a Shift Leader to oversee daily operations in partnership with the GM or AGM. You will ensure the team understands brand standards, guest connections, and product quality during each shift.

You will lead with energy, coach the team, manage tasks, and maintain a warm, inviting coffeehouse atmosphere while upholding cash handling and safety standards.

Formación

• At least 6 months of leadership experience or training for Shift Leader duties.
• Flexible availability to meet business and team needs.
• Must be at least 18 years old.
• High school diploma or GED preferred.

Responsabilidades

• Leads shifts with commitment to Make Fun Happen and team engagement.
• Ensures brand standards, guest connections, and clean, well-run environment.
• Manages cash handling, store safety, and weekly tasks.
• Coaches and trains team on responsibilities, product knowledge, and promotions.
• Performs administrative tasks like deposits, inventory, and product orders.

Conocimientos

Leadership

Flexible schedule

Age 18+

Educación

High school diploma or GED

Descripción del empleo

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or the Assistant General Manager. The Shift Leader makes sure the team has a clear understanding of brand standards, expectations, products, cleanliness, new directives, and Guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence
• Leads shifts with an unwavering commitment to Make Fun Happen — keeping the team engaged, the energy up, and the shift on track
• Optimizes product sales while effectively managing waste and maintaining an inviting, well- executed coffeehouse environment.
• Knows the day's deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving
• Reads the needs of the team, anticipates the shift's competing priorities, and delegates objectives and tasks accordingly
• Takes ownership of the current shift and sets up a smooth hand-off for the shift that follows
• Ensures the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and security
• Coaches and trains the team in the moment — on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's request
• Performs administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders
• Actively develops Team Members, providing coaching and feedback in the moment
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns the decision-making that comes with being Manager on Duty, staying resilient and calm under pressure
• Leads with humility, curiosity, and heart — building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on others
• Trains new team members on role responsibilities, product knowledge, and promotional items
• Arrives on time for every scheduled shift, prepared and ready to contribute to the team's success.

Skills And Qualifications

Required

• At least 6 months of experience in a leadership role , or properly trained and approved to take on Shift Leader responsibilities
• To support the needs of the business and the team, Shift Leaders are expected to maintain flexible availability. While hiring may be based on current scheduling needs, Shift Leaders may be required to work different days, times, or shifts as business and operational needs change.
• Must be at least 18 years of age

Preferred

• High school diploma or GED equivalent

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Address

15500 West Greenfield Ave Suite A , Brookfield, Wisconsin 53005

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

Duties and Responsibilities

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Equal Opportunity Employer Statement

Caribou Coffee Company, Inc. and its subsidiaries(“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand

Caribou Coffee