Shift Leader

Dairy Queen; State College (Centre County); In loco; USD 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

Dairy Queen is seeking positive, energetic team members to deliver exceptional customer service in a fun, fast-paced environment. As a supervisor, you will help manage daily operations and support the GM and Assistant Manager to build a strong, friendly team.

The role requires a minimum 6 months of quick service experience, a high school diploma, and ServSafe certification; we value organization, teamwork, and a positive attitude with growth opportunities within the Dairy Queen brand.

Competenze

• Minimum 6+ months of high-volume quick service restaurant experience.
• High School diploma or equivalent.
• Must be capable of supervising specific areas of the business in a fast-paced environment.
• Strong knowledge and application of safe food handling practices.
• ServSafe certification preferred.
• Highly organized and detail oriented.
• Able to stand for long periods and lift up to 50 pounds.
• Positive attitude and customer-focused mindset.

Mansioni

• Be an ambassador of the Dairy Queen brand and be professional in every aspect.
• Enthusiastically greet and welcome fans to the brand.
• Strive to exceed fan expectations and deliver fan-first service.
• Assist in managing specific areas of the restaurant during shifts.
• Pace the crew to high performance and resolve bottlenecks in work flow.
• Assist the GM and Assistant Managers with training and coaching crew.
• Ensure the restaurant is organized and properly staffed.
• Create and maintain a positive, safe, clean environment for fans and team members.
• Solve fan concerns and implement service recovery standards.
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members.
• Models performance standards for all team members and work stations.
• Exhibit a genuine passion for excellence at all times.
• Perform other duties as assigned by management.

Conoscenze

Customer service

Leadership

Food safety

Team training

Formazione

High School diploma or equivalent

Descrizione del lavoro

You are applying for a job with a franchisee of the Dairy Queen® system and not American Dairy Queen Corporation or International Dairy Queen, Inc. Franchisees are independent business owners. The franchisee of this restaurant will be your employer if you are hired and will make all hiring, wage, hour, and other employment-related decisions.

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen® brand and delivering exceptional customer (fan) service. If you enjoy working in a fun, fast paced environment while providing exceptional customer service, we would love to hear from you! Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

Job Functions:

• Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
• Enthusiastically greet and welcome fans to the Dairy Queen brand
• Strive to exceed fan expectations and deliver fan first service through timely and quality service
• Assist in the management of specific areas of the restaurant during scheduled shifts
• Pace the crew to high levels of performance by understanding the importance of speed of service and resolve bottlenecks in work flow
• Assist the GM and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team
• Ensure that the restaurant is properly organized and staffed
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members
• Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
• Be a willing team player and maintain a cooperative, harmonious working relationship with management and team members
• Models performance standards for all team members and work stations
• At all times exhibit a genuine passion for excellence
• Perform other duties as assigned by management

Requirements:

• Minimum 6+ months of high volume quick service restaurant experience required
• High School diploma or equivalent
• Must be capable of supervising specific areas of the business in a fast-paced environment
• Strong knowledge and application of safe food handling practices
• Must be ServSafe® certifiable
• Highly organized and detail oriented
• Work well under pressure packed situations while maintaining a great attitude
• Comfortable standing for entire shift and able to lift 50 pounds
• Exhibit good manners, proper personal hygiene, and promptness
• Have fun and maintain a positive attitude at all times!