Shift Leader

Baskin-Robbins; South Riding (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Shift Leader role at a Dunkin' Donuts franchise in South Riding, VA involves coaching crew members, executing Brand standards, and delivering a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback.

Responsibilities include maintaining a guest-first culture, resolving issues, ensuring accurate product preparation, and enforcing safety guidelines. You will drive sales, support marketing initiatives, and handle cash over/short during shifts.

Qualifications

• Fluent in English.
• Restaurant/retail or supervisory experience required.
• Proficient in basic math and writing.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Coaches crew members and coordinates team activities during shift.
• Maintains guest-first culture, resolves guest issues, and enforces Brand standards and safety guidelines.
• Drives profitability by supporting sales goals, executing marketing initiatives, and managing cash handling and product preparation.

Skills

English fluency

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

• 1. Work in a Team Environment
  • a. Support a respectful team environment
  • b. Communicate shift priorities, goals and results with team members
  • c. Support the training of crew members as requested
  • d. Provide coaching and feedback to crew members
• 2. Maintain Operational Excellence
  • a. Create and maintain a guest first culture in the restaurant
  • b. Resolve guest issues
  • c. Ensure Brand standards, recipes, and systems are executed
  • d. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• 3. Drive Profitability
  • a. Drive sales goals and results
  • b. Execute restaurant standards and marketing initiatives
  • c. Manage cash over/short during shift
  • d. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

• 1. Guest Focus
  • a. Understands and exceeds guest expectations, needs and requirements
  • b. Develops and maintains guest relationships
  • c. Displays a sense of urgency with guests
  • d. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • e. Resolves guest concerns by following Brand recommended guest recovery process
• 2. Passion for Results
  • a. Sets and maintains high standards for self and others, acts as a role model
  • b. Consistently meets or exceeds goals
• 3. Problem Solving and Decision Making
  • a. Identifies and resolves issues and problems
  • b. Uses information at hand to make decisions and solve problems; includes others when necessary
• 4. Interpersonal Relationships & Influence
  • a. Develops and maintains relationships with team
  • b. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments