Shift Leader

Sarasota FL; Sarasota (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Vitality Bowls in Sarasota, FL is seeking a hands-on supervisor to lead daily kitchen and front-of-house operations. You will manage shifts, delegate tasks, train staff, and ensure fast, friendly service while maintaining food safety standards.

You will handle deliveries, cash handling, inventory checks, and coordination with owners on schedules and performance. A positive attitude, reliability, and effective communication are essential for success in this role.

Qualifications

• Experience leading a food-service team
• Strong customer service and conflict-resolution skills
• Ability to manage shifts, inventory, and cash handling

Responsibilities

• Lead the team during shifts to ensure accurate food preparation and timely delivery to customers
• Delegate tasks and monitor performance; attend management meetings as needed
• Deal with upset customers politely and resolve issues to maintain satisfaction
• Accept deliveries and verify completeness; issue refunds when necessary
• Communicate with managers about inventory levels and orders
• Check daily petty cash and manage bank changes
• Restock register and ensure correct change
• Coordinate with management on schedules and break periods
• Assist with interviewing, training, and evaluations
• Explain health benefits of ingredients to customers in an upbeat way
• Keep front lobby and outside area clean and organized
• Operate cash register and handle all cash transactions carefully
• Maintain knowledge of menu and recipes; follow proper preparation procedures
• Follow sanitation guidelines and safety procedures
• Stock and rotate food; practice cost-cutting measures
• Work as a team and communicate effectively with coworkers and managers

Skills

Leadership abilities

Customer service

Communication

POS system

Tools

POS system

Job description

• Lead the team, making sure food is made accurately and taken to customers in a timely manner
• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
• Check daily petty cash and go to the bank for change if needed
• Restock the register nightly for the correct change
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean while checking on it every 15 minutes
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Pitch in and work as a team
• Communicate effectively with coworkers and managers

Requirements:

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, juices, salads and more. No ingredient fillers such as ice, frozen yogurt, or artificial preservatives are used, giving the purest taste possible to each item.

Vitality Bowls’ Standards and Expectations:

Be Friendly and Fast-

• Make a great first impression: smile and greet each guest.
• Show a sense of urgency and strive to minimize wait times.
• Get to know your guests and make them regulars.
• Make a memorable connection and send each guest off with a smile.

Know Your Stuff -

• Become knowledgeable about Vitality Bowls menu, preparation methods (gluten free modifications)
• Being “fitness and nutritionally minded” will help you understand your customer
• Develop a good understanding of each ingredient’s nutritional values
• Deliver a perfect meal item every time.

The “One Team” Theme -

• Work together as ONE team to deliver a great meal and provide outstanding service.
• Be courteous to your fellow team members and make Vitality Bowls a fun and uplifting place to work.
• Seek opportunities to exceed expectations.
• Embrace the ACT principal – be Accountable, practice good Communication, and be Trustworthy.

Show Pride in Your Work-

• Look sharp and be on time for all scheduled shifts, and have reliable transportation to our location.
• Keep the store clean, organized, and looking great with consistency.
• Operate cash register and handle all cash transactionswith careful consideration.
• Do your best and strive for excellence in everything you do.

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.

Everyone who works here is so fun and supportive. It is a great environment to work at. The owners are fun to be around and always open to new suggestions on how things can run smoothly.