Shift Leader

74661101381 Carl's Jr; Santa Rosa (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

Carl’s Jr in Santa Rosa, CA is seeking a Shift Leader to oversee operations in the absence of the General Manager, driving guest satisfaction and team performance with strong supervision and decision-making.

You will guide daily routines, manage opening/closing, cash handling, and guest issue resolution while ensuring adherence to procedures and teamwork across the restaurant.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalent.
• Lifts up to 40 lbs. and stands for long periods.
• Ability to work in walk-in coolers/freezers.
• Operates a computer and a cash register.
• Willing to cross-train on various positions.

Responsibilities

• Provide quality product and guest service to ensure total guest satisfaction.
• Establish trust and open communication across the organization.
• Plan daily routines and complete administrative tasks.
• Open and/or close duties as directed by management.
• Support management decisions and directives.
• Follow POS and cash-handling procedures.
• Resolve guest questions and complaints promptly with management involvement.
• Delegate tasks and set team goals for shifts.

Skills

Guest service

Team supervision

Cash handling

Cash register operation

Computer literacy

Open/close duties

Communication

Education

High school diploma or equivalent

Tools

Cash register

Computer

POS software

Job description

Akash Management, LLC is a restaurant leading company while doing business as Carl’s Jr. Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience for our guests.

This job posting contains some general information about what it is like to work in our restaurant but is not a complete job description. People who work in our restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age
• Must have High school diploma or equivalent
• Must have the ability to lift and/or move up to 40 lbs. comfortably
• Able to stand for long periods of time, bend, and stoop
• Comfortable working occasionally in walk-in coolers and freezers
• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.
• Ability to operate a computer and/or Cash register.
• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
• Willing to cross-train on various positions within the restaurant

Job Type

• Full-time or Part-time with flexible scheduling