Shift Leader

the meraki group; Rocky Hill (CT); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K retirement plan

Job summary

Jersey Mike's Subs is seeking a Shift Leader in Point Pleasant, NJ, to support the management team and drive exceptional customer service. You will coach a small crew, help ensure food quality, and uphold Jersey Mike’s standards in a fast-paced environment.

The role includes leading by example, following training programs, and developing team members for career growth, with eligibility for benefits after probation and opportunities for advancement.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years or older to operate the slicer.
• Must have reliable transportation.

Responsibilities

• Move to lead by example in quality of food and customer service.
• Open and close the store per operating procedures.
• Coach staff to deliver amazing customer service and teamwork.
• Produce high quality food and follow Jersey Mike’s standards.
• Interface with customers to provide an exceptional experience.
• Follow the Learning Management System Training Program and phase completions.

Skills

Customer service

Leadership

Multi-tasking

Communication

Education

High school diploma or equivalent

Job description

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable,diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

The Shift Lead position will qualify for tip sharing with the entire team which averages from $3.00 - $4.00 per hour relative to tip collected over the pay period.

As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits after your 60-90 day probationary period.

We offer medical, dental, vision, paid time off, 401K retirement plans for up to 4% company match, and a raise upon completion of Phase 1 certification and serv safe certification.

Our uniform guidelines are strict and stateno nails, black nonslip shoes, blue pants (no leggings, jeggings or jeans), which will require your agreement in our onboarding.

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• 1. Coaching the staff to deliver amazing customer service;
• 2. Producing high quality food;
• 3. Delivering the Jersey Mike’s experience;
• 5. Following the Learning Management System Training Program;
• 6. Developing others for career growth;
• 7. Enforcing policies and procedures;
• 8. Participating in local and national marketing initiatives;
• 10. Maintaining the cleanliness and proper sanitation practices in the establishment;
• 11. Being certified in all four positions of the restaurant;
• 12. Effective communication;
• 13. Having a sense of urgency;

A Shift Leader is expected to:

• 1. Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
• 2. Work 40 hours per week;
• 3. Have the ability to get to and from work;
• 4. Communicate with the GM/AM/DM of any issues they are having;
• 5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Create food consistent with Jersey Mikes high quality standards

• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Perform all tasks related to opening and closing of store
• Knows how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications for the job:

• Education: High school degree or equivalent
• Other: Must be 18 years or older to operate the slicer
• Must have reliable transportation

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.