Shift Leader

Taco Cabana - 20376; Richmond (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Harri is seeking a Shift Leader to support the management team in achieving restaurant goals, sales, and profits. The role involves supervising hourly staff, ensuring quality, safety, and guest satisfaction, and performing administrative duties as needed.

Ideal candidates bring restaurant experience, strong communication, and leadership capabilities, and will participate in required leadership training and certifications. This is a full-time, on-site position in a busy restaurant environment.

Qualifications

• 6 months restaurant experience.
• Excellent customer service skills.
• Strong written and oral communication.
• Ability to read instructions and orders on screens/receipts.
• Ability to operate cash register and perform basic math.
• High school diploma or GED required.
• Must pass Shift/Team Leader training.

Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure quality, efficiency, and guest service.
• Assists in planning and supervising completion of all tasks and ensures safety, food safety, sanitation and security procedures.
• Utilizes training tools to provide hourly team members with operation training.
• Assist management in maintaining equipment and notifying repairs to General Manager.
• Performs administrative tasks: register/safe audits, deposits, accounting, incident reporting, and guest complaints resolution.
• Attends store/market/company meetings and stays current with certifications (alcohol, food safety).
• Recommend disciplinary action for hourly team members.
• Monitors interior/exterior cleanliness and initiates clean-up as needed.
• Performs other duties as assigned by management.

Skills

Customer service

Communication

Leadership

Reading instructions

Cash register

Basic math

Education

High school diploma or GED

Tools

Cash register

Job description

Job Title

Shift Leader

Summary

Assist the management team in achieving restaurant operational goals, annual sales, and profit plan. Responsible for the same duties as hourly employees, but in a leadership capacity by performing some of the same duties as the Assistant Manager, with the exception of the hiring and termination of team members.

Essential Duties and Responsibilities

• Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service.
• Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures.
• Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
• Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant.
• Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints.
• Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.).
• Recommend disciplinary action for hourly team members
• Monitors the interior/exterior cleanliness of the restaurant at all times and initiates clean-up as needed.
• Performs other related activities in accordance with policies and procedures as assigned by management.

Education and/or Skills and Experience

• At least 6 months restaurant experience.
• Must have good customer service skills and be able to perceive and react to the needs of others.
• Must have good written and oral communication skills.
• Ability to read company instructions, orders on screen/receipts and written materials.
• Ability to operate cash register, basic mathematical skills.
• High school diploma or GED equivalent required.
• Must pass Shift/Team Leader training and be certified.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Temperature controlled restaurant.
• The noise level in the work environment is low to moderate.

Equipment Used

Computer, calculator, printer, phone.

Shift Leader | Team Leader | Manager

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.