Shift Leader

Everyday Coffee Company; Reading (Berks County); On-site; USD 16,531 - 22,041; Full time

Job summary

Dunkin’ in Reading, PA is seeking a Shift Leader to support the Restaurant Manager by coaching team members, upholding Brand standards, and ensuring smooth operations during each shift. You will lead by example in guest service, food safety, cash handling, and shift planning, while training staff and resolving issues promptly to protect the restaurant's reputation.

Ideal candidates have prior leadership experience in retail or hospitality, and a commitment to teamwork, punctuality, and

Qualifications

• Must be at least 18 years old.
• Prior leadership experience in retail, restaurant or hospitality preferred.
• Strong English communication and team coaching abilities.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive and clear feedback.
• Delegate tasks and responsibilities to ensure smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes during a shift.
• Communicate clearly with the next Shift Leader to prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, resolving issues quickly.

Skills

Leadership

Customer service

Cash handling

Education

HS Diploma or GED

Tools

POS system

Job description

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education and Experience

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key Competencies

• Works well with others in a fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and adapt to change
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands and Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

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