Shift Leader

38017 Jersey Mike's DP2; Pleasant Valley Township (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading sandwich franchise in Pleasant Valley Township is seeking a Manager in Training to oversee in-store operations and ensure exceptional service. Key responsibilities include managing staff, maintaining store cleanliness, and fostering a positive environment for customers. Candidates must be enthusiastic and committed to teamwork, along with flexibility to work various shifts. Pay ranges from $17 to $19 per hour, with benefits including health insurance, paid time off, and a 401(k) plan.

Benefits

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) matching

Employee discount

Qualifications

• Must be 18 years old or older.
• Ability to lift 40 pounds.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Greet customers and serve food and beverages positively.
• Input orders into a POS system and handle payments.
• Collaborate with team members to prepare food.

Skills

Energetic and hard-working

Team player

Positive attitude

Customer satisfaction focus

Job description

Manager in Training helps oversee in-store operations alongside the General Manager. The position plays a major role in ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently. Manager in Training must lead by example and execute systems and procedures with 100% integrity. As a leader, your attitude needs to be enthusiastic, friendly, and positive, and follow all guidelines and initiatives outlined in the employee description.

Requirements:

• Be energetic, hard‑working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Flexibility to work day and nights shifts, weekends, and holidays
• Ability to stand for long hours at a time and work in a fast‑paced environment
• Positive attitude and commitment to customer satisfaction
• Ability to lift 40 pounds
• Must be 18 years old or older

Responsibilities:

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point‑of‑sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.

About Jersey Mike’s Subs

Our authentic taste – served Mike’s Way® with lettuce, onions, tomatoes, oregano, salt, and THE JUICE (oil and vinegar) – is called our CRAVEABILITY factor. Our secret? Everything about Jersey Mike’s is the absolute highest quality, including our employees. Our USDA Prime Roast Beef is trimmed and cooked right here in the store. Our meats and cheeses are all top-quality premium brands sliced freshly before your eyes. Our bread is fresh-baked each day on premises. And of course, everything’s created right in front of you. It’s what makes Jersey Mike’s the most authentic tasting submarine sandwich available, truly a Sub Above, and it’s a tradition of quality we’ll never outgrow. Our team is just that as well…an amazing group of people working together, having fun, engaging with our customers and making each visit memorable with our unique, friendly, and welcoming personalities.

Pay: $17 - $19 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Employee discount

Employment with the Company is contingent upon your successful completion of all of the Company’s lawful pre‑employment checks, which may include a background check.

We use eVerify to confirm U.S. Employment eligibility.