Shift Leader

Bagel Brands; Plaza (ID); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee is seeking a Shift Leader at our Mooresville, NC location to guide the team and uphold our brand standards during shifts. You will ensure customer connections, promote products, and maintain a high-energy environment that aligns with our service standards.

You will lead with integrity, coach teammates, manage day-to-day operations, and own the shift from start to hand-off, while adhering to safety, cash handling, and quality procedures.

Qualifications

• At least 6 months of experience in a leadership role or properly trained and approved to take on Shift Leader responsibilities.
• Must be at least 18 years of age.
• Flexible availability required to cover different days, times or shifts as needed.
• High school diploma or GED preferred.

Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence and excellence.
• Leads shifts with energy, keeping the team engaged and on track.
• Optimizes product sales while controlling waste and maintaining a welcoming coffeehouse.
• Knows deployment for the day and communicates roles to keep the shift moving.
• Delivers on delegated objectives and assigns tasks accordingly.
• Owns the shift and ensures a smooth hand-off to the next team.
• Upholds SOPs, cash handling, store safety, and security standards.
• Coaches and trains the team on responsibilities, product knowledge, promotions, and recipes.
• Performs administrative tasks with integrity, including deposits, inventory, and orders.
• Develops Team Members through coaching and timely feedback.
• Brings Caribou Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Acts as Manager on Duty with calm, resilient leadership.
• Leads with humility and curiosity to build an inclusive culture.
• Trains new team members on roles, product knowledge, and promos.
• Arrives on time for every scheduled shift, prepared to contribute.

Skills

Leadership

Team management

Customer service

Scheduling flexibility

Brand standards

Education

High school diploma or GED

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what's really important - TEAM, GUEST, BUSINESS! It's that simple. If you're ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview:

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or the Assistant General Manager. The Shift Leader makes sure the team has a clear understanding of brand standards, expectations, products, cleanliness, new directives, and Guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence
• Leads shifts with an unwavering commitment to Make Fun Happen — keeping the team engaged, the energy up, and the shift on track
• Optimizes product sales while effectively managing waste and maintaining an inviting, well- executed coffeehouse environment.
• Knows the day's deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving
• Reads the needs of the team, anticipates the shift's competing priorities, and delegates objectives and tasks accordingly
• Takes ownership of the current shift and sets up a smooth hand-off for the shift that follows
• Ensures the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and security
• Coaches and trains the team in the moment — on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's request
• Performs administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders
• Actively develops Team Members, providing coaching and feedback in the moment
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns the decision-making that comes with being Manager on Duty, staying resilient and calm under pressure
• Leads with humility, curiosity, and heart — building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on others
• Trains new team members on role responsibilities, product knowledge, and promotional items
• Arrives on time for every scheduled shift, prepared and ready to contribute to the team's success.

Skills and Qualifications

Required:

• At least 6 months of experience in a leadership role , or properly trained and approved to take on Shift Leader responsibilities
• To support the needs of the business and the team, Shift Leaders are expected to maintain flexible availability. While hiring may be based on current scheduling needs, Shift Leaders may be required to work different days, times, or shifts as business and operational needs change.
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent

Benefits:

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Address:

| 553 E Plaza Dr , Mooresville, North Carolina 28115 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand:

Caribou Coffee