Shift Leader

Papa John's - ZHS; Pittsburgh (Allegheny County); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Papa John's - ZHS is seeking a Shift Leader to supervise shifts, ensure high-quality products and customer service, and drive restaurant profitability. You will manage operations, enforce company policies, procedures, and safety requirements, while delivering strong team leadership.

The role requires adherence to food safety standards, guidance on shift execution, and coordination with the management team to meet service goals and profitability targets.

Qualifications

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Responsibilities

• Adheres to station guidelines for dough management, accuracy and proper portioning, producing quality products.
• Exemplifies Core Values, maintains a positive attitude and teamwork.
• Ensures adequate shift coverage and manages cash and inventory to minimize loss.
• Contributes to profit goals by using the FOCUS System and managing food and labor costs.

Skills

Cash management

Planning & organization

Effective communication

Education

High School diploma or GED

Serv-Safe/Local or State Food Service Certification

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company's product goal. Commits to meeting the needs and expectations of the restaurant's customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.

• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.

• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company's systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.

• Serv-Safe/Local or State Food Service Certification preferred

• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

Compensation: To be discussed