Shift Leader

Torchy's Tacos; Pflugerville (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Flexible schedules

Growth opportunities

Discount card

Medical/dental/vision after 1 year

401(k) after 6 months

PTO after 1 year

Torchy's Family Foundation

Job summary

Torchy’s Tacos in Pflugerville, TX is seeking a Shift Leader to ensure smooth shifts and a Damn Good guest experience. You will balance hands-on leadership with guiding FOH and BOH teams to uphold food quality and safety.

You may open/close as key holder, delegate tasks, train teammates, and monitor cash handling, inventory, and safety compliance. If you lead with energy and care, this role offers growth opportunities and a strong benefits package.

Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift up to 40 pounds and stand or walk for extended periods.

Responsibilities

• Lead shifts with a focus on guest experiences and operational excellence.
• Open and close the restaurant as a key holder when needed.
• Delegate tasks to keep the restaurant running smoothly.
• Engage with guests to address concerns with urgency and care.
• Hire, train, and mentor team members to meet standards.
• Maintain FOH/BOH processes, including food safety and cleanliness.
• Support inventory, prep levels, and line checks.
• Supervise cash handling and ensure policy adherence.
• Complete health and safety checklists and ensure compliance.
• Resolve issues promptly and escalate when needed.

Skills

Leadership

Guest service

Team management

Communication

Job description

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

What We Need

As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

What You'll Do

• Shift Leadership: You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.
• Key Holder Responsibilities: You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.
• Task Delegation: You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.
• Guest Experience: You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.
• Team Support: You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.
• Operational Excellence: You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.
• Inventory and Prep Management: You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.
• Cash Handling: You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.
• Compliance and Safety: You will complete and ensure compliance with all health, safety, and regulatory checklists.
• Problem-Solving: You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.
• Flexibility: You will perform other duties or special projects as assigned to meet evolving business needs.

How You'll Do It

• Leadership: You will set the tone for the team, demonstrating Torchy's values and fostering a positive work environment.
• Adaptability: You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.
• Communication: You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.
• Attention to Detail: You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.
• Teamwork: You will work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

Minimum Qualifications

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

• Bilingual English/Spanish, a plus.
• Experience in training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations with professionalism.

Let's TACO 'bout why it pays to be a Torchy's Team Member

• $18.00 - $22.00 per hour based on experience
• Flexible schedules
• Incredible growth opportunities. This is more than just a job... it can lead to a Damn Good career!
• Damn Good food discount card for you AND your spouse
• Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months
• Paid Time Off (PTO) after 1 year of employment
• Torchy's Family Foundation supports our fellow Team Members in times of need and crisis