Shift Leader

Taco Bell; Pennsville Township (NJ); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

PTO

Health insurance

Short-term disability

Bonus eligibility

Job summary

Taco Bell is seeking a Shift Manager to assist management in daily restaurant operations. This hourly role focuses on customer service excellence, product quality, and crew development, with responsibilities including opening/closing, cash handling, and daily inventory oversight.

The position emphasizes hands-on coaching, meeting company standards, food safety, and ensuring efficient service while supporting management in administrative tasks.

Responsibilities

• Maintains fast, accurate service and product quality.
• Conducts periodic food safety audits.
• Coaches crew on service, quality and speed.
• Manages cash procedures and safe deposits.
• Oversees daily inventory and opening/closing.
• Trains crew in Learning Zone.

Skills

Customer service

Crew training & coaching

Cash handling procedures

Operations oversight

Food safety awareness

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.

Pay and Benefits

Full time Shift Leaders

Wage rate - $17.00 to $20.00

PTO - A full-time Team Member who has completed fifty-two (52) weeks of continuous full-time service is eligible for up to forty (40) hours of PTO pay per year. A full-time Team Member who has completed five (5) years of continuous full-time service is eligible for up to eighty (80) hours of PTO pay per year

Eligible for medical, dental and health insurance

Short-term disability is provided after 90 days of employment

Eligible for period bonus if store achieves desired goals