Shift Leader

Kim's Convenience Stores, Inc.; Palestine (TX); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401(k)

Meal Discounts

Paid time off

Health Insurance

Job summary

Kim's Convenience Stores is seeking an energetic Shift Leader to supervise store staff, ensure customer service standards, and maintain daily operations. The role involves training, scheduling, and enforcing policies to drive sales and efficiency.

The candidate should be able to manage cash handling, inventory, and safety compliance while promoting a positive brand image. Flexible hours and a proactive attitude are valued.

Qualifications

• Must be able to supervise and motivate team members.
• Strong customer service and communication skills required.
• Ability to train and develop staff to meet service standards.

Responsibilities

• Assist in recruiting and training positive team members to ensure excellent customer service.
• Motivate and challenge cashiers to maintain performance.
• Promote and resolve customer complaints promptly and professionally.
• Ensure daily operating procedures are followed for cleanliness, stocking, organization, and upkeep.
• Maintain accurate pricing, displays, and safety standards.
• Supervise and discipline staff per company policy.
• Monitor competitors' prices and report to management.
• Complete daily paperwork and computer entry accurately.

Skills

Leadership

Customer service

Training

Tools

POS system

Job description

• Required Degree NONE
• Manage Others Yes

Description

Kim's Convenience Stores is a rapidly growing convenience store chain searching for friendly, energetic, and highly motivated candidates to join our team!

A Shift Leader supervises fellow coworkers while they work, monitoring their performance, ensuring they comply with company and safety policies and delegating tasks appropriately. Shift leaders are responsible for day-to-day store operations including scheduling, training employees, inventory levels, and cash and inventory shortages. The Shift Leader is responsible for building and increasing sales.

• Growing company with upward mobility
• 401(k)
• Meal Discounts
• Paid time off
• Health Insurance

Responsibilities:

• Assist in the recruiting of, recommend for hire, and train positive individuals to become members of the team, ensuring excellent customer service.
• Motivate, encourage, and challenge store cashiers.
• Promote and resolve customer complaints in a timely and professional manner.
• Implement and enforce established daily operating procedures to ensure the store is clean, adequately stocked, organized, and well kept.
• Ensure all merchandise is stocked and displays are attractive, priced correctly, and displayed in a safe manner.
• Maintain quality brand image standards as pass evaluations.
• Supervise and discipline store employees according to company policy.
• Monitor daily retail gasoline competitors and send the prices to the corporate office in a timely manner as established by management.
• Complete daily paperwork and computer entry in a timely manner as established by management.
• Monitor cash over/short, inventory shrinkage, and drive offs daily.
• Have the physical ability to perform all duties of a store cashier regularly.
• Understand all information in the daily reporting of store operations.
• Follow and enforce all company policies and established procedures.
• Communicate and perform all price change requests, mark downs/ups.
• Communicate any problems with merchandise pricing to the Price Book Administrator.
• Enforce all safety and security issues and report all unsafe conditions.
• Conduct regular safety and security meetings and document with employees attending signatures.
• Report and process all employee and/or customer incidents or accidents following company procedure.

Requirements

• Lifts and carries stock weighing up to fifty (50) pounds while stocking shelves and cooler.
• Stands and walks 8-10 hours a day on a tile or concrete surface while completing job duties.
• Pulls and pushes up to fifty (50) pounds to move stock.
• Bends and stoops to stock low shelves in store, cooler and to clean. Performs twisting/rotating motions using head/neck, waist, knees, arms.
• Handles case goods, cooler merchandise, cleaning material, equipment, and money. Maintains control of cash, must balance register within $1 each shift.
• Controls lottery ticket inventory, ensuring that customers are charged for each lottery ticket they are given.
• Maintains control of store retail inventory by ensuring that customers pay for all merchandise.

Applicants should be clean, well groomed, and exhibit a professional appearance and demeanor.

Computer skills and mathematical ability are key skills.

The availability to work any hour, any day of the week, including nights, weekends, and holidays is preferred. Bi-lingual applicants are encouraged to apply!