Shift Leader

Papa John's International , Inc.; Pace (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Papa John's International, Inc. in Pace, Florida is seeking a Shift Leader to supervise shifts and manage restaurant operations. The role includes ensuring high quality products and customer service, while adhering to company policies and legal regulations.

Ideal candidates will have previous restaurant shift lead experience and a high school diploma or GED. Responsibilities include shift management, cash handling, and maintaining adequate inventory levels.

Applicants must be at least 18 years old and be prepared for flexible working hours including nights and weekends.

Qualifications

• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Must be 18 years of age or older.

Responsibilities

• Supervises shifts and ensures product quality.
• Manages cash duties and maintains inventory levels.
• Provides immediate feedback to staff and ensures customer satisfaction.

Skills

Planning & Prioritization

Communicates Effectively

Process Improvement

Education

High School diploma or GED

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John's restaurant to ensure high quality products and customer service are delivered. The role also involves the management of operations including the execution of all Company policies, procedures, programs and systems. Compliance with all federal, state and local laws and ethical business practices is required.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station, including dough management, accuracy and proper portioning.
• Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company's product goal; commits to meeting the needs and expectations of the restaurant's customers, minimizes complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in the TM handbook, including image (car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage; provides immediate feedback and corrects problems when identified; maintains product quality, customer service and performance responsibilities (MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards.
• Contributes to profit goals by staying within company guidelines and target goals, accurately utilizing the FOCUS System.
• Executes cash management duties.
• Assists in managing adequate inventory levels using the company's systems and guidelines to minimize loss.

Education, Experience & Certifications

• High School diploma or GED preferred.
• Serv‑Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.
• Successful and stable employment history.
• Must be 18 years of age or older.
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise.
• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

• Planning & Prioritization.
• Communicates Effectively.
• Process Improvement.

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.