Shift Leader

CKE Restaurants, Inc.; Old Fort (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to enhance the restaurant's performance and customer satisfaction. In this dynamic role, you will assist in managing daily operations, ensuring that all team members meet their responsibilities while delivering exceptional service. Your leadership will be crucial in fostering a positive work environment and achieving business goals. If you are passionate about the food service industry and have a knack for team building and problem-solving, this opportunity is perfect for you. Join a team that values growth, collaboration, and excellence in service.

Qualifications

• 2-3 years of experience in restaurant management.
• Strong planning, time management, and problem-solving skills.

Responsibilities

• Assist the General Manager with management activities.
• Ensure quality product and customer service experience.
• Support efforts to maximize sales and minimize costs.

Skills

Restaurant Management

Customer Service

Planning and Time Management

Team Building

Problem-Solving

Analytical Skills

Education

High School Diploma or GED

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates effective oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to remain current on industry trends.
8. Participates in company meetings, webinars, and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications/Core Competencies

1. Must possess approximately two (2) to three (3) years of experience and/or education demonstrating a commanding knowledge of restaurant management.
2. High School Diploma/General Equivalency Diploma (GED) required.
3. Must have excellent planning and time management skills.
4. Must have team building skills.
5. Must have investigative and problem-solving skills.
6. Must be able to troubleshoot cash handling problems.
7. Must have reliable personal transportation, a valid driver’s license, and proof of insurance.
8. Must have a telephone or other reliable method of communication with the restaurant and be accessible to meet its needs, maintaining an open-door policy.
9. Bi-lingual skills are a plus.
10. Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

Work Environment

Fast-paced environment working with kitchen equipment in tight quarters.

Physical Demands

1. Stand for long periods.
2. Bend and stoop.
3. Work around heat.
4. Lift 50 – 75 lbs. comfortably.
5. Work with various cleaning products.