Shift Leader

Smashburger | Illinois; Oak Brook (IL); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Tip sharing up to $2/hr in tips

Referral bonus

Free meals during shifts

Flexible schedules

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K match

Employee assistance program

Career advancement opportunities

Uniform provided

Job summary

Smashburger is hiring a Shift Leader in Oak Brook, IL to lead both front-of-house and back-of-house teams, train staff using SmashConnect and LMS, and uphold safety and service standards. The role requires flexibility for nights, weekends, and holidays, with opportunities for career growth in a fast-growing burger brand.

Join a structured program offering competitive benefits and a focus on teamwork, guest satisfaction, and operational excellence in a busy restaurant environment.

Responsibilities

• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

Job description

Our first Smashburger restaurant opened in 2007 with one single notion in mind;to serve a better burger! Better burgers takes better service,support and teamwork. That's why we treatourteam members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.”We just build better. Better Burgers. Better Teams. Better Experiences.

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

• Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:
• Manage the performance of both FOH & BOH employees
• Promote a fun and positive work environment
• Manage the effectiveness of people focused processes and systems
• Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training
• Reward and recognizes employee performance that exceeds company standards
• Manage with integrity the daily completion of operational check lists to include
• Line checks and uniform standards
• Safe and deposit logs
• Manage the guest experience metrics (NPS and OSAT)
• Ensure all food safety standards are followed & in compliance with local health depts.
• Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
• Manage the successful onboarding and training for all new employees
• Follow COGS management procedures for food ordering and inventory
• Follow company cash policies to ensure minimal losses through theft or shortages
• Manage daily labor
• 90-day completion of train the trainer course
• Flexible to work nights, weekends, and holidays
• Follow Smashburger uniform standards
• Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
• Must successfully complete Smashburger training program
• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
• Excellent attention to detail
• Proven time management, consistency, and organizational skills
• Highly motivated, self-directed, and results driven
• Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
• Ability to work in high temperatures

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual’s work performance or creating an intimidating, hostile, or offensive work environment. We maintain a workplace free of racial slurs and bias. This policy applies to all employees, including managers, supervisors, co-workers, and non-employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these company policies is also a violation of the law. Employees who engage in, ratify, or perpetuate discrimination, harassment or retaliation will be subject to disciplinary action, up to and including immediate discharge.

We use eVerify to confirm U.S. Employment eligibility.

Expected Salary (this is not sent to the employer)

(optional) I am a diversity candidate. I am BIPOC or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.
* We do not send this information with job applications.
What is BIPOC? | Why do we ask?

I am a freelancer / contractor / bank