Shift Leader

Potbelly

Northfield Township (IL)

On-site

USD 23,419 - 24,108

Part time

14 days+

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Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Retirement Savings 401(k) with company match

Flexible Work Schedule

Career growth opportunities

Job summary

A well-known sandwich shop is seeking a part-time Shift Leader to manage team members, ensure customer satisfaction, and maintain food safety standards in Northfield Township. Ideal candidates should have previous supervisory experience, strong communication skills, and a passion for customer service. Join a company that values inclusion and offers competitive pay along with various benefits.

Qualifications

Minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
Ability to lift up to 50 pounds occasionally.
Illinois applicants must complete food safety certification within 30 days of employment.

Responsibilities

Lead team members on shifts and provide feedback.
Ensure compliance with health and safety standards.
Prepare quality finished products efficiently.
Handle customer complaints effectively.

Skills

Customer service oriented

Problem-solving

Strong written and verbal communication skills

Ability to handle heat in the kitchen

Supervisory experience

Job description

PAY TRANSPARENCY: earn between $17.00 and $17.50 plus digital tips!*

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we’ve got the best. Ready to join our growing Potbelly Nation?

The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

What's In It For You**

Competitive pay!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table...

You want to delight customers with great food and good vibes
You are friendly and customer service oriented
You have strong written and verbal communication skills
You enjoy problem‑solving
You enjoy higher levels of noise from music, customer and employee traffic
You love working in a fast‑paced environment
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
You can handle the heat of the kitchen - knife skills are a plus!
You’re at least 18 years old
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred
You’re able to stand/walk for 8-9 hours or as needed
You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions

Lead team members on shifts, including efficient assignment of tasks while providing feedback
Ensure all security procedures are followed
Ensure back‑of‑the‑house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
Comply with health and safety standards for food, cleanliness and safety
Restock food line, chips and cooler
Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
Operate cash register: handle, balance and follow all cash handling procedures
Effectively handle customer complaints/issues
Others duties as assigned

As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will not be qualified to continue to perform in a Shift Leader or Management capacity.

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline

Applications must be submitted by 12/1/2025 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information