Shift Leader

Break Time; Northern (KY); Hybrid; USD 30,000 - 38,000; Full time

Job summary

Break Time in Kentucky is seeking a Shift Leader to support daily store operations, oversee shifts, assist with cash handling, and ensure friendly customer service during peak hours.

You'll help with banking, inventory, merchandising, and safety programs, while developing leadership skills and training new staff in a fast-paced convenience store environment.

Qualifications

• Experience in retail or convenience store environments.
• Strong customer service and communication skills.
• Able to perform cash handling and basic accounting tasks.
• Willingness to work flexible hours including weekends.
• Ability to supervise and train team members.

Responsibilities

• Customer service: engage with customers and maintain friendly service during peak hours.
• Day-to-day store operations: assist with daily reporting, banking, inventory, and upkeep of equipment.
• Merchandising and sales: execute promotions, stock shelves, price items, and support food service.
• Supervising: oversee shifts in absence of the manager and train new employees.
• Communication: maintain professional interactions with customers, vendors, and staff.
• Financial responsibility: understand store finances, monitor cash and inventory, losses, and expenses.
• Teamwork: uphold professionalism and help recruit/train staff.
• Working with technology: use POS, computers, and devices to perform tasks and report data.

Skills

Customer service

Team leadership

Cash handling

Merchandising

Sales skills

Education

High school diploma or GED

Tools

POS systems

Hand-held devices

Desktop/Laptop computers

Job description

Overview

Break Time Shift Leaders assist in the management and operations of a Break Time Convenience Store. This first step into management assists with the store’s finances, performs shift supervision, and completes the necessary paperwork. Shift Leaders are energetic team members who believe it only takes a moment to make your day better.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• Working with customers — Provide excellent customer service by engaging with customers and encouraging the store team to do the same; consistently and courteously greet and thank each customer and provide fast and friendly customer service; actively support peak hours; handle complaints quickly and courteously;conduct accurate and efficient transactions.
• Day-to-day store operations— Assist in all aspects of store operation including daily reporting, banking, inventory, bookkeeping, fuel management, and ensuring the facility and all equipment and property is well maintained and in good condition; maintain store cleanliness; ensure timely open and close and observation of all scheduled hours of operation during assigned shifts; execute food programs including promoting food service and safety.
• Merchandising and sales— Assist in the proper execution of marketing programs; perform all merchandising activities including proper pricing, knowledge and implementation of promotions and sales, suggestively selling to customers, proper vendor check in, and keeping all merchandise stocked, clean, fronted, and faced (including the cooler).
• Supervising—Supervise assigned shifts in the absence of the manager; help train new employees on company policies and procedures;provide input for performance evaluation and disciplinary action as required; promote food service and food safety.
• Communication— Maintain timely and professional communication with customers, vendors, other employees, and management as it relates to all aspects of the store operations
• Financial Responsibility— Understand the store finances; control merchandise and cash shortages and other expenses; participate in cash, lottery, cigarettes and general inventory audits; help meet or exceed company goals for sales and controllable expenses; perform loss control functions related to cash handling, lottery sales and redemptions, food waste, employee purchases, merchandise sales, etc.
• Teamwork— Exhibit professionalism in appearance, conduct and judgement, always setting the appropriate example; assist in recruiting, training, and developing the store team; work as a team to adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations.
• Working with technology—Utilize the store’s technology including point of sale systems, desktop and laptop computers and hand-held devices; perform mathematical calculations to make change, complete shift reports, and count product.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• 18 years of age or older
• Friendly, customer service-oriented person who enjoys a fast-paced work environment
• Valid driver’s license and vehicle insurance with adequate transportation to/from bank (the vehicle must be locked and secured when transporting the deposit to the bank)
• Flexible availability which may include all shifts, weekends, and holidays
• Works well individually and in leading a team
• Ability to perform mathematical calculations to make change, complete shift reports, and account for numbers of products during vendor check in
• Ability to learn new concepts, use technical materials, and consistently operate a computer and other office productivity machinery
• Ability to perform assigned duties with accuracy and with minimal supervision
• Physical ability to move and position products in the cooler with temperatures as low as 30 degrees for up to one hour, and to move and position products in the freezer with temperatures as low as 0 degrees
• Physical ability to both move and position yourself to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 50 pounds
• Ability to remain in a standing position for up to nine hours per shift
• Ability and willingness to occasionally ascend and descend ladders to handle inventory or products
• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns.
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
• Ability to meet Company requirements, including successful pre-employment background check and drug test.
• Legal authorization to work in the United States

Preferred Skills

• High school diploma or GED equivalent
• Prior management/leadership experience
• Experience in retail sales