Shift Leader

Insomnia Cookies; Norman (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the bakery sector is seeking a Shift Leader to join their dynamic team in Norman, Oklahoma. In this role, you will take charge of operations, ensuring exceptional customer service and maintaining high standards of quality and safety. Your leadership will not only drive productivity but also foster a fun and engaging work atmosphere. With opportunities for growth and mentorship, this position is perfect for those looking to advance their career in a supportive environment. If you have a passion for service and a knack for motivating others, this is the opportunity for you!

Benefits

Excellent training & mentorship

Job stability

Pet Insurance

Growth opportunities

Fun team environment

Qualifications

• 1+ year of experience in customer service roles.
• Proficient with Point of Sales systems.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store operations and maintain team accountability.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Job description

As aShift Leader at our UO store located at758 Asp Ave, Norman OK 73069, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

*Excellent training & mentorship

*Job stability with a rapidly growing and reputable company

*Pet Insurance for your furry loved ones

*Achievable growth/promotion opportunities

*You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

*Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

*Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

*Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

*Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

*At least 1 year of working experience in a customer service focused role

*Point of Sales systems experience

*Outstanding communication, time management, and people skills

*Detail focused and results-oriented

*Ability to lead-by-example and motivate others

*Ability to lift up to 40 lbs.

*Legally eligible to work in the United States

*Must be 18 years or older to be employed

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