Shift Leader

NAYA - Sea Girt; New Jersey; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay & bonuses

Medical, dental & vision insurance

Commuter benefits

Free meals during shift

Training & leadership development

Internal promotion opportunities

Job summary

NAYA - Sea Girt is seeking an experienced Shift Leader to guide our team, ensure smooth daily operations, and uphold high standards of service and food quality. You will manage schedules, coach staff, and engage with guests to deliver an exceptional dining experience.

Competitive pay with bonuses, comprehensive benefits, and opportunities for advancement are offered as part of our people-focused culture in a fast-growing brand in New Jersey.

Qualifications

• 1+ years of leadership experience in a similar concept.
• Proficient in English (spoken and written).
• Strong time management and organizational skills.

Responsibilities

• Lead team members in running an efficient operation with excellent customer service.
• Oversee daily shift operations and ensure store standards and conditions are maintained.
• Manage shift schedules, time punches, and ensure proper clock in/out.
• Handle cash, banking, and promotions; complete admin tasks promptly.

Skills

Leadership experience

English proficiency

Tools

Gmail

Microsoft Office

Job description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

We are looking for experienced, passionate Shift Leaders to grow with us!

At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you!

If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

Reports to:

General Manager

You will love working at NAYA

We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay and quarterly performance bonusesto recognize your impact and contributions

• Medical, dental, and vision insurance, plus paid sick timeto keep you healthy and thriving

• Commuter benefits to help make getting to work easier

• Free NAYA meals during your shift and employee dining discounts

• Paid training and leadership development so can grow your career

• Internal promotion opportunities - many of our leaders started in our restaurants

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

How You’ll Impact

The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment.

What You’ll Do

Operational Excellence

• Ensure store profitability by driving sales, controlling labor, and managing cost of goods.

• Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards.

• manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes.

• Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies.

• Review and manage daily time punches to address any time clock issues.

• Control cash and receipts through adherence to cash handling and reconciliation procedures.

• Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs

Leadership & Team Development

• Hire, train, coach, and evaluate team members in conjunction with the General Manager.

• Lead by example with a guest-first mindset, fostering a positive and productive environment.

• Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes.

• Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks.

• Resolve conflicts and elevate issues as needed to the General Manager

• Model and uphold HR policies, ensuring team members have access to available resources.

• Develop team members by training successors and delegating responsibilities.

Guest Relations & Community Engagement

• Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach.

• Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation

• Promote NAYA’s catering services and assist in taking orders as needed .

• Can execute all catering and third party orders with ease, understanding the importance of on time delivery.

• Make eye contact, greet guests warmly, and ensure the team upholds these standards.

Financial & Administrative Responsibilities

• Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics.

• Perform cash counting, banking/deposit tasks, and manage discounts and promotions.

• Handle guest incidents and worker’s compensation reports when necessary.

Additional Skills & Abilities

• Has mastered kitchen operations, COGS and labor management, line service and throughput

• Handle delivery issues and third-party dispatches promptly and efficiently.

• Ensure the store is opened and closed following NAYA’s opening and closing procedures.

• Serve as a strong role model, earning team respect and providing coaching as needed.

Who You Are

• 1+ years of related leadership experience at a similar caliber concept

• Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties.

• Adaptable in a fast-paced and challenging work environment

• Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism

• Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency

• Exhibits strong time management and organizational skills

• Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards

• Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed

• Ability to access and accurately input information using a moderately complex computer system

• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

• Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

We use eVerify to confirm U.S. Employment eligibility.