Shift Leader

Taco Bamba; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular restaurant chain in Nashville is seeking a Shift Leader to manage daily operations and ensure exceptional customer service. The ideal candidate will have prior experience in restaurants and demonstrate strong leadership skills. Responsibilities include supporting managers, handling cash, and maintaining a clean dining environment. The position involves busy shifts and requires physical stamina, along with basic math skills for cash handling.

Qualifications

• Minimum: able to speak English, good verbal communication skills.
• Preferred: prior experience in a restaurant job.
• Comfortable with technology and able to handle conflict.

Responsibilities

• Provide support to managers by acting as MOD.
• Handle day to day managerial tasks including checking in orders.
• Ensure excellent customer service throughout the dining experience.

Skills

Excellent customer service

Cash handling

Conflict resolution

Multitasking

Basic math knowledge

Education

High school diploma or equivalent

Tools

POS systems

KDS (Kitchen Display System)

Job description

Description

A Shift Leader is responsible for providing support to manager's by acting as Manager on Duty (MOD), handling day to day managerial tasks including checking in orders, placing orders, staffing, cash handling, guest management and opening and closing the restaurant. ShiftLeaders will take orders, run food, maintain a clean and organized dining room, bag and deliver to go orders, enforce team deployment in the front of house, ensure prep is completed for service, support bartenders as needed and be the go to contact for any issues on shift if managers are not present.

DUTIES AND RESPONSIBILITIES

• Service
• Greeting guests upon arrival
• Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between
• Memorize the menu at your location
• Able to read readily available recipes to make store specific cocktails
• Cash handling
• Responsible for handling guest complaints on shift
• Can cover any FOH position in event of a call out
• Memorizes Steps of Service for cashier, bar and expo
• Sanitation/Food Safety
• Sweep and mop floors
• Sanitize and wipe down tables and other surfaces
• Maintain beverage and salsa stations
• Clean bathrooms
• Ability to complete internal health audits
• Follows checklists for opening and closing
• Check food and equipment temperature to ensure food safety compliance
• Able to complete line checks and provide feedback when food does not meet spec
• Leadership
• Able to open and close the restaurant solo
• Complete a check out for every FOH team member before they conclude their shift
• Ensure all prep for FOH is identified at the beginning of the shift and completed by the end of the shift
• Holds peers accountable to company standards
• Go to trainer for cashier position at your location
• Admin
• Data entry, including invoices
• Able to properly receive and verify paper and alcohol orders

ATTITUDE

• Friendly
• Possess a sense of urgency
• Thoughtful
• Natural ability to connect with others quickly
• Intuitive
• Responsible
• Curious

QUALIFICATIONS

• Minimum
• Able to speak English
• Comfortable working with a team
• Basic math knowledge, particularly addition and subtraction
• Able to take constructive criticism
• Able to handle conflict with potential guest issues
• Ability to read and follow instructions
• Good verbal communication skills
• Comfortable with technology (POS systems, printers, KDS, etc)
• Able to multitask and prioritze on the fly
• Conflict resolution, both with guests and team members
• Preferred
• Prior experience in a restaurant job
• Prior experience with Revel, Ctuit, and/or Zenput
• Can speak English and Spanish
• Prior management experience
• Food Manager certification
• Any local certifications that are required in the store's jurisdiction

Requirements

PHYSICAL REQUIREMENTS

Able to lift 25+ pounds

Able to stand on their feet for 8 hours uninterrupted

Able to be stationary for multiple hours at a time completing repetitive tasks

Able to move quickly throughout the restaurant

Able to access and navigate all areas of the restaurant

Able to work in excessive heat and cold associated with the kitchen environment