Shift Leader

Workstream; Moss Point (MS); On-site; USD 27,000 - 34,000; Full time

Job summary

Hardee's in Moss Point, MS is seeking a Shift Leader to oversee daily restaurant operations during a shift, ensuring top-tier food quality, guest service, and a clean environment. You will lead crews, maintain standards, and help drive sales and efficiency while delivering a great guest experience.

The role emphasizes teamwork, training, and hands-on leadership to maintain performance during peak periods, with a focus on accuracy in cash handling and adherence to safety and sanitation guidelines.

Qualifications

• Experience leading teams in a fast-paced food-service environment.
• Strong customer service and guest-relations focus.
• Ability to manage cash handling procedures accurately.
• Clear communication and teamwork skills.

Responsibilities

• Supervise restaurant operations during assigned shifts to ensure smooth, efficient service.
• Train and develop crew members under management direction.
• Lead briefings and communicate updates on goals, promotions, and procedures.
• Monitor staffing, labor costs, and workflow to maintain productivity.
• Assist with inventory tracking and product availability during shifts.
• Ensure equipment and facilities are clean, safe, and properly used.
• Uphold cash control procedures and accurate register/safe counts.

Skills

Leadership

Team management

Customer service

Cash handling

Communication

Job description

Job Purpose

Are you a motivated leader who enjoys working in a fast-paced environment and helping a team succeed? As a Shift Leader, you will play a key role in overseeing restaurant operations during your shift while ensuring excellent food quality, friendly service, and a clean environment for guests. You will support management by leading the team, maintaining operational standards, and helping drive sales and efficiency while delivering a great guest experience.

Key Responsibilities & Job Functions

Lead Shift Operations

• Supervise restaurant operations during assigned shifts to ensure smooth, efficient service.
• Maintain company standards for food quality, guest service, and restaurant cleanliness.
• Monitor operations throughout the shift and make adjustments as needed to keep service running efficiently.
• Lead by example by demonstrating professionalism, teamwork, and a strong work ethic.

Support and Develop Team Members

• Assist in training and developing crew members under the direction of management.
• Provide guidance and support to team members to ensure they understand procedures and expectations.
• Help motivate the team to perform at their best and deliver excellent service to guests.
• Step in and assist with crew member duties when needed to keep operations running smoothly.

Communicate with the Team

• Conduct brief team meetings before or during shifts to review daily goals, promotions, procedures, and expectations.
• Communicate updates related to operations, safety, and training to team members.
• Encourage teamwork and maintain a positive, respectful working environment.

Manage Labor and Productivity

• Monitor staffing levels during shifts to ensure proper coverage and efficiency.
• Manage labor usage to help meet company labor cost standards.
• Adjust assignments and workflow as needed to maintain productivity and service speed.

Inventory and Product Management

• Help control inventory levels and ensure product availability during shifts.
• Follow company guidelines to maintain proper product rotation and storage.
• Assist with inventory tracking to meet company GAP (inventory control) standards.

Maintain Restaurant Facilities and Equipment

• Ensure all equipment and facilities are properly used, cleaned, and maintained.
• Follow preventive maintenance procedures and report equipment issues to management.
• Help maintain a clean, organized, and safe restaurant environment.

Cash Handling and Financial Responsibility

• Take responsibility for all cash handling procedures during assigned shifts.
• Ensure registers, safe counts, and bank deposits are completed accurately.
• Enforce proper cash control procedures to protect company assets.

Maintain Professionalism and Compliance

• Ensure personal appearance meets company standards and reflects professionalism.
• Follow and enforce all HR policies, sanitation standards, safety guidelines, and security procedures.
• Maintain compliance with company policies as well as local, state, and federal regulations.

What Makes This Role Great

• Gain valuable leadership and management experience
• Play a key role in running daily restaurant operations
• Help develop and mentor team members
• Be part of a fast-paced, supportive team environment with growth opportunities

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests—From Made From Scratch Biscuits and Hand-Breaded Chicken Tenders.