Shift Leader

Mazzio's LLC; Monett (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the food service industry is seeking a Shift Leader to supervise crew members and ensure efficient operations. The role involves managing workflow, resolving guest concerns, and maintaining safety standards, while also performing administrative duties. Ideal candidates will possess strong leadership skills and a commitment to guest satisfaction.

Qualifications

• Must pass Mazzio’s Comp 1 Test before managing a shift.
• Possibly require Food Handler’s permit or other certifications.

Responsibilities

• Ensure restaurant performance standards are met and manage crew workflow.
• Resolve guest concerns and maintain food safety standards.
• Handle administrative tasks like scheduling and inventory.

Skills

Communication

Leadership

Guest Relations

Teamwork

Operational Procedures

Health and Safety Regulations

Technology Comfort

Basic Math

Education

Food Handler’s Permit

Sanitation Certification

Tools

POS Systems

Cash Registers

Computers

Ovens

Job description

Job Details

Job Location: 147 Monett - Monett, MO

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties represent the majority of the role but are not all-inclusive and other duties may be assigned as needed:

1. Ensure restaurant performance standards are met, including active engagement of crew members at their stations, managing workflow, and reassigning staff as needed. Support labor goals by adjusting crew size based on business volume.
2. Resolve guest concerns in person or via phone, using good judgment to determine if customer credit is appropriate, and document decisions for audits.
3. Meet guest needs throughout the shift by ensuring adequate food preparation, accurate delivery times, proper order verification, timely table cleaning, and courteous guest interactions.
4. Maintain food safety and sanitation standards by verifying glove use, cleanliness of restrooms and surfaces, proper food storage temperatures, and safety signage.
5. Ensure crew members adhere to uniform and safety guidelines, including proper attire and footwear.
6. Perform shift-related tasks such as cash handling, deposit preparation, end-of-shift activities, and documenting unusual events.
7. Maintain safety and security of personnel, guests, and assets by managing locks, alarms, and access control.
8. Handle administrative tasks like scheduling, ordering, inventory assistance, and other duties as assigned.
9. Assist in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication and interpersonal skills
• Proven leadership and decision-making skills
• Guest relations skills and tact
• Teamwork and collaboration abilities
• Knowledge of operational procedures
• Understanding of health and safety regulations
• Comfort with workplace technology and POS systems
• Basic math skills
• Ability to manage and correct crew performance

Experience/Education & Certification

• Must pass Mazzio’s Comp 1 Test before managing a shift
• Possibly require Food Handler’s permit, Sanitation Certification, or other permits/licenses as per local laws
• Preferred valid driver’s license with insurance and a good driving record

Physical Demands

• Ability to exert up to 50 pounds of force occasionally and 20 pounds frequently, mostly standing, with stamina for long shifts
• Reaching, climbing, stooping, handling, lifting, standing, walking, and other physical activities required

Working Conditions

• Primarily indoor environment with exposure to heat, humidity, and water
• Frequent hand washing and operation of kitchen equipment

Tools and Equipment

Includes adding machines, cash registers, computers, ovens, and other standard kitchen and office equipment.

Disclaimers

The above statements describe the general nature of the work and are not exhaustive. Mazzio’s LLC is an equal opportunity employer and employment is at-will, with no contractual obligations.