Shift Leader

Baskin-Robbins; Mohegan (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Employee meals

Medical and dental insurance

Job summary

Baskin-Robbins franchise is hiring a Shift Leader to coach Crew Members, assign duties, and maintain high standards of guest service during busy shifts. You will motivate the team, monitor performance, and ensure adherence to safety and brand procedures.

The role emphasizes a fast-paced, team-driven environment where strong communication and problem-solving help deliver a welcoming guest experience. Previous supervisory experience in foodservice or retail is preferred.

Qualifications

• Fluent English speaking and reading is required.
• Math and writing skills.
• Restaurant, retail, or supervisory experience is preferred.
• Guest focus with problem-solving and teamwork orientation.

Responsibilities

• Coach Crew Members to meet shift goals and standards.
• Assign tasks and communicate responsibilities on shift.
• Provide timely feedback to correct deficiencies.
• Support training as directed by management.
• Ensure guests receive excellent service and a great experience.
• Adjust staffing to meet guest demand and service levels.
• Reinforce use of systems, tools, and procedures during shifts.
• Monitor cleanliness, safety, and compliance with policies.

Skills

Fluent English

Guest focus

Problem solving

Team building

Time management

Math and writing

Job description

You are applying for work with a franchisee of Dunkin’ Donuts /Baskin-Robbins, not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. © 2017. Bowers Donuts Inc. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin’ Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award winning franchise!

Responsibilities Include:

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by Upper Management.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

• Completive Weekly Pay
• Employee Meals
• Medical and Dental Insurance with Company contribution (full time employees)