Shift Leader

Wingstop; Jackson (MS); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Overtime pay

Career development

Team environment

Holidays off

Shift meals 50%

ServSafe course paid

Advancement opportunities

Job summary

Wingstop is seeking a shift leader to supervise daily operations, ensuring food safety, proper prep, cleanliness, and adherence to Wingstop standards. You will also support cashiers or cooks while guiding staff and delivering exceptional guest service.

The role emphasizes training, inventory control, and enforcing policies, with a focus on creating a positive guest experience and maintaining a fast-paced, team-driven environment.

Qualifications

• Restaurant: 2 years (Required)

Responsibilities

• Supervise shift operations ensuring food safety, prep, cleanliness, and standards are met.
• Provide excellent customer service and support cashier or cook roles.
• Train new crew members and supervise staff during shifts.
• Maintain inventory control and enforce store policies.
• Open/close the restaurant and manage staffing and breaks.
• Keep kitchen and dining area clean and organized throughout the shift.
• Address customer issues promptly and professionally.

Job description

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never frozen wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a must.

Essential Duties & Responsibilities:

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Assist in keeping the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
• Cash is controlled and maintained, any voids or refunds are accounted for
• Daily and weekly cleaning task are being met
• Orders quote times are being met and adjusted for peak business hours
• Overtime for the crew is to be avoided unless it is an emergency and approved by the general manager
• Kitchen is well maned and organized for each position during peak periods
• Represent the Wingstop brand

Qualifications:

• Restaurant: 2 years (Required)

What You Will Enjoy

• Overtime is paid at Time and a half.
• Ongoing Career & Leadership Development Training
• Team Oriented Work Environment – Fast Pace & Hands On
• Closed on Christmas, Thanksgiving, and Easter!
• 50% discount on Shift Meals.
• Servsafe Manager Course and certification paid for.
• Advancement Opportunities.

We are an Equal Opportunity Employer.

We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest-growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.