Shift Leader

Rubios Restaurant Group; Mission Viejo (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

A popular restaurant chain in Mission Viejo seeks a Shift Leader to supervise restaurant operations and ensure customer satisfaction. The ideal candidate should have a high school diploma, some restaurant experience, and strong leadership skills. Responsibilities include team supervision, financial paperwork completion, and maintaining food quality standards. This role requires effective communication and multitasking abilities in a dynamic environment.

Qualifications

• Some restaurant or retail experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have reliable transportation and proof of automobile insurance.

Responsibilities

• Supervises Team Members to ensure proper service standards.
• Interacts with Guests to resolve complaints and provide satisfaction.
• Completes daily financial paperwork and food quality checks.

Skills

Communication

Team Leadership

Multitasking

Problem-solving

Education

High School degree or equivalent

Tools

Microsoft Word

Cash Register

Job description

Job Purpose Summary

Responsible and accountable for supervising and supporting a productive and profitable restaurant, including Guest satisfaction, food quality and portioning, and Team Member efficiency, safety and security. Is personally accountable for the C.O.R.E. 10, and supports his/her General Manager (GM) and Assistant Manager (AM) in holding Team Members accountable for the C.O.R.E. 10.

Essential Job Duties

• Interacts with Guests, Team Members and Management. Maintains restaurant cleanliness, high food quality standards, resolves Guest complaints, and ensures Guest service according to Rubio’s standards. Supervises Team Members to appropriate positions as required.
• Opens and/or closes restaurant according to Rubio’s standards. Supervises Front of the House and Back of the House Team Members as required by Management, ensuring priorities are being followed. Supervises Team Member performance during store operations including setup, food preparation and cleaning before opening, during the shift and at closing. Provides performance feedback to Management.
• Performs production staff duties including cleaning the dining room, patio and restrooms, taking out trash, stocking inventories as required by Management, and maintaining cleanliness and food quality standards.
• Inspects food for proper portioning, temperature, and appearance, completing all cleaning and food quality checklists as required by Management.
• Ensures Team Members follow Company safety policies, using required safety equipment. Ensures proper temperature of food products. Inspects restaurant and its surroundings on a regular basis. Maintains personal hygiene as prescribed by law and Rubio’s Dress Code standards.
• Completes financial paperwork on a daily basis. Counts, dispenses and deposits money according to Company policy.
• Assists in completion of periodic operational paperwork as prescribed by Management.
• Participates in development of self by attending ongoing classroom and online training.

Non-Essential Job Duties

Performs similar and incidental duties as required.

Job Qualifications

Education: High School degree or equivalent combination of education and experience.

Experience: Some restaurant or retail experience preferred.

Knowledge: Knowledge of aspects of the restaurant industry. Basic computer skills including e-mail and Microsoft Word.

Language Skills: Ability to communicate in English, both orally and in writing, clearly communicating operational concerns with Management and co-workers.

Math Skills: Overall skills and knowledge of basic mathematical principles and practices. Ability to perform basic computations to complete financial paperwork.

Other: A valid driver’s license and proof of automobile insurance required. Individual must have reliable transportation and proof of automobile insurance is required (if individual will be required to drive on behalf of Rubio’s.) Individual must have reliable transportation to arrive to work on time.

Other Abilities: Ability to maintain a high level of patience with others. Requires working closely with co-workers for long periods of time. Ability to provide organizational leadership and foster a team environment. Ability to handle multiple priorities.

Reporting Relationships

Reports to the General Manager and/or Assistant Manager.

Major Business/Professional Contacts

The Shift Leader will have constant contact with Guests, Managers, restaurant Team Members, other store Managers and Team Members, and occasional contact with Restaurant Support Center staff and outside vendors. It is necessary for this person to conduct these relationships with professionalism and cooperation for the betterment of the Company. The Shift Leader will regularly give suggestions to his/her Managers regarding operations. The Shift Leader is expected to follow appropriate procedures with respect to all communications (Assistant Manager, General Manager, District Manager, People Services Business Partner and Regional Director.)

Working and Environmental Conditions

Work indoors and outdoors (patio, for events, or to take trash to the dumpster). Constant exposure to fumes from restaurant and food preparation equipment and cleaning solvents (ex. flour dust, cooking fumes and gases.) Constant fluctuation in temperature and conditions (ex. heat, cold, humidity) due to movement from one cook area to another. Some noise and vibration exposure. If working an event, may work outdoors in varying temperatures and in different environments such as golf courses, and beaches. If assisting with a delivery may help carry food in catering bags to Guest’s cars or may be asked to make a delivery in their vehicle (only if approved to drive in advance with signed Driver Policy on file.)

Physical Demands

Must be able to lift 55 lbs. Ability to stand for long periods of time. Performs fine hand manipulation during food preparation and cleaning. Flexible hours, night and day, weekends and holidays. Ability to operate all related restaurant tools and equipment. Must be able to taste food (including, but not limited to, seafood, chicken, and steak) to ensure the flavor profile and quality standards are met.

Tools and Equipment Used

Computer, telephone, calculator, multi-use printer, cash register, walk-in and reach-in refrigerators, soda and tea machines, dishwasher, cleaning equipment (towels, brooms, dust pans, mops, etc.), cleaning solvents (cleanser, degreaser, etc.), kitchen equipment and utensils.