Shift Leader

Caribou Coffee; Mason City (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Caribou Coffee in Mason City, Iowa is seeking a Shift Leader to oversee store operations and ensure high levels of team engagement and guest satisfaction. The ideal candidate will have leadership experience and a strong commitment to the company’s core values.

Key responsibilities include managing shifts, training team members, and handling administrative tasks. Candidates must be at least 18 years old and able to work various shifts, including weekends.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Ability to work early mornings, evenings, holidays, and weekends.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts focusing on team engagement and guest satisfaction.
• Train Team Members and develop their skills.
• Manage administrative tasks such as bank deposits and inventory.

Skills

Leadership experience

Customer service

Communication

Education

High school diploma or GED

Job description

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Leads shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Ensures that the team is executing SOP and quality standards correctly and consistently
• Actively coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and others as assigned
• Actively develops Team Members and engages in conversations about career and professional growth
• Brings the Core Values to life in all actions: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owning impact on others and actively manages presence and behavior
• Demonstrates confidence and takes decision-making responsibility as Manager on Duty
• Is resilient under pressure and maintains calm in critical moments
• Brings joyfulness to leading the team, serving guests and being a community member
• Seeks to be of service and create success for others
• Brings enthusiasm and curiosity to being a subject matter expert and helping others grow
• Demonstrates humility and curiosity needed to lead a diverse group of people and shows eagerness to grow and learn
• Provides powerful feedback and focuses on coaching from commitment, not compliance
• Seeks to create an inclusive and inspiring culture on every shift with every team member
• Owns personal development and actively seeks feedback and growth opportunities

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail or customer service experience, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

Preferred:

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

Physical Requirements

The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.

Equal Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Location

2105 4th Street SW - Suite A, Mason City, Iowa 50401