Shift Leader

Insomnia Cookies; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to oversee operations in a lively bakery environment. This role involves leading a team, ensuring exceptional customer service, and maintaining high standards of product quality. As a Shift Leader, you will foster a fun and productive atmosphere while managing daily operations, cash handling, and team accountability. If you have a passion for leadership and customer service, this opportunity offers a chance to grow within a rapidly expanding organization, making each night memorable for both staff and guests.

Benefits

Excellent training & mentorship

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ year of experience in a customer service role.
• Ability to lead by example and motivate team members.

Responsibilities

• Provide excellent customer service and quality products.
• Support store operations and maintain communication during shifts.
• Ensure a safe, clean environment adhering to food safety practices.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Detail-oriented

Leadership

Job description

As a Shift Leader at our Madison WI store located at 462 State St, Madison WI 53703, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business and leading a successful shift. Your hands-on leadership style includes building orders, suggestive selling, baking, and interacting with customers. You will also take pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

* Excellent training & mentorship

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests throughout their experience
• Support store operations during your shift by maintaining communication, monitoring production efficiency, ensuring team accountability, and assisting in training and coaching team members
• Maintain a safe, clean environment for guests and staff, adhering to food safety practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

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Please apply directly for this job at the employer’s website.