Shift Leader

Caribou Coffee Company; Madison (WI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Tips

Job summary

Caribou Coffee Company is seeking a Shift Leader to oversee daily operations in our Madison, WI location. You will lead the team, uphold brand standards, ensure guest satisfaction, and manage the shift’s tasks and finance-related duties with integrity.

The role emphasizes coaching, maintaining a positive atmosphere, and driving sales while controlling waste. Candidates should be at least 18 with basic leadership exposure and availability for varied shifts.

Qualifications

• At least 6 months of experience in a leadership role, or properly trained and approved to take on Shift Leader responsibilities.
• Flexible availability to meet business needs; may be required to work different days, times, or shifts.
• Must be at least 18 years of age.

Responsibilities

• Lead shifts with commitment to Make Fun Happen and keep energy high.
• Ensure brand standards, cleanliness, and guest connections on shift.
• Manage product sales while reducing waste and maintaining a welcoming environment.
• Know deployment, roles, and communicate on the floor to move the shift.
• Coach and train team in responsibilities, product knowledge, and promotions.
• Handle bank deposits, inventory, and orders timely.
• Own the shift with strong decision-making as Manager on Duty.

Skills

Leadership

Team management

Customer service

Education

High school diploma or GED

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or the Assistant General Manager. The Shift Leader makes sure the team has a clear understanding of brand standards, expectations, products, cleanliness, new directives, and Guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence
• Leads shifts with an unwavering commitment to Make Fun Happen — keeping the team engaged, the energy up, and the shift on track
• Optimizes product sales while effectively managing waste and maintaining an inviting, well- executed coffeehouse environment.
• Knows the day's deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving
• Reads the needs of the team, anticipates the shift's competing priorities, and delegates objectives and tasks accordingly
• Takes ownership of the current shift and sets up a smooth hand-off for the shift that follows
• Ensures the team executes standard operating procedures and upholds Caribou's standards for quality, cash handling, and store safety and security
• Coaches and trains the team in the moment — on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's request
• Performs administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders
• Actively develops Team Members, providing coaching and feedback in the moment
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns the decision‑making that comes with being Manager on Duty, staying resilient and calm under pressure
• Leads with humility, curiosity, and heart — building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on others
• Trains new team members on role responsibilities, product knowledge, and promotional items
• Arrives on time for every scheduled shift, prepared and ready to contribute to the team's success.

Skills And Qualifications

Required

• At least 6 months of experience in a leadership role , or properly trained and approved to take on Shift Leader responsibilities
• To support the needs of the business and the team, Shift Leaders are expected to maintain flexible availability. While hiring may be based on current scheduling needs, Shift Leaders may be required to work different days, times, or shifts as business and operational needs change.
• Must be at least 18 years of age

Preferred

• High school diploma or GED equivalent

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities
• Tips

Address: | 5450 Buttonwood Drive , Madison, Wisconsin 53718 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company, Inc. and its subsidiaries(“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Caribou Coffee