Shift Leader

Workstream; Ludington (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Burger King is hiring an Hourly Shift Coordinator to lead a shift and drive profitability through strong guest service and team leadership. You will work under the RGM and AM to manage operations, coach Team Members, and ensure accurate cash handling and smooth product preparation for timely delivery.

The role requires 18+, a high school diploma or GED, 1–2 years of quick-service experience, and availability for evenings, weekends, and holidays. A stable, fast-paced work environment awaits.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or GED required, 2 years of college preferred.
• 1-2 years of previous quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant.

Responsibilities

• Directs shift operations to deliver sales and profitability.
• Support RGM and AM in managing operations during assigned shifts.
• Lead Team Members to ensure fast, friendly service and quality food.
• Monitor cash control, inventory, and safety procedures.
• Uphold brand standards and drive performance across guest service, people and operations.

Skills

Guest service principles

Team leadership

Shift planning

Cash handling

Flexibility

Education

High School Diploma or GED

2 years of college preferred

Tools

POS system

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities:

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.