Shift Leader

Livonia Jersey Mikes; Livonia (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading sub sandwich franchise in Livonia is seeking a Shift Leader to oversee operations, coach staff, and ensure exceptional customer experiences. You will be responsible for high-quality food production, cash handling, and maintaining cleanliness. Ideal candidates have a high school diploma, at least one year of quick-service restaurant experience, and must hold a Serve Safe Certification. Reliable transportation is required. Join us and be part of a supportive community-focused environment.

Qualifications

• Must be 18 years or older to operate the slicer.
• 1 year of QSR experience preferred.
• Serve Safe Certification - Food Handler required.
• Reliable transportation is necessary.

Responsibilities

• Coaching the staff to deliver amazing customer service.
• Producing high-quality food for customers.
• Participating in local and national marketing initiatives.
• Maintaining cleanliness and proper sanitation practices.

Skills

Customer service

Food preparation

Cash handling

Communication

Multitasking

Education

High school degree or equivalent

Tools

Slicer

Job description

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

Overview

Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's "A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

Shift Leader Responsibilities

1. Coaching the staff to deliver amazing customer service;
2. Producing high quality food;
3. Delivering the Jersey Mike’s experience;
4. Cash handling;
5. Following the Learning Management System Training Program;
6. Developing others for career growth;
7. Enforcing policies and procedures;
8. Participating in local and national marketing initiatives;
9. Building sales;
10. Maintaining the cleanliness and proper sanitation practices in the establishment;
11. Being certified in all four positions of the restaurant;
12. Effective communication;
13. Having a sense of urgency;

Shift Leader Expectations

1. Move or transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;
2. Work 38-40 hours per week;
3. Have the ability to get to and from work;
4. Communicate with the GM/AGM/DM of any issues they are having;
5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily.

Additional Responsibilities

• Create food consistent with Jersey Mikes high quality standards
• Maintain restaurant that is noticeably cleaner than others
• Work in a fast-paced team driven atmosphere
• Ability to multitask and work with a sense of urgency
• Interface with customers and provide an exceptional experience
• Full understanding of the term’s accountability and integrity
• Key Holder
• Perform all tasks related to opening and closing of store
• Knows how to bake bread and perform all prep
• Manage and lead crew of 2 to 5 people
• Proficient in slicing

Qualifications

• Education: High school degree or equivalent
• 1 Year QSR experience preferred
• Other: Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

This website is not operated by Jersey Mike’s Franchise Systems. Jersey Mike’s restaurants are independently owned and operated franchise locations. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. Your application will go directly to the franchisee, and all hiring decisions will be made by the franchisee.