Shift Leader

Insomnia Cookies; Lexington (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a growing bakery, where you'll lead operations and ensure customer satisfaction. This role involves hands-on leadership, from managing shifts to providing exceptional service. With opportunities for growth and a fun work environment, you'll play a key role in creating memorable experiences for our guests. If you're passionate about leadership and customer service, this position offers a chance to make a significant impact in a vibrant setting.

Benefits

Excellent training & mentorship

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ years of experience in customer service roles.
• Strong communication and leadership abilities.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Results-driven

Tools

Point of Sale Systems

Job description

As a Shift Leader at our UK store located at 433 Jersey St, Lexington KY 40508, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business and leading a successful shift. Your hands-on leadership includes building orders, suggestive selling, baking, and interacting with customers. You take pride in knowing that your leadership as an Insomniac contributes to a productive and enjoyable night for your store!

* Excellent training & mentorship

* Job stability with a rapidly growing and reputable company

* Achievable growth and promotion opportunities

* Work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests throughout their experience in our bakeries.
• Support store leadership by maintaining operations during your shift, communicating relevant information, monitoring production efficiency, holding the team accountable to company standards, and assisting in training and coaching team members.
• Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices.
• Manage cash handling and deposits.

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

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