Shift Leader

Coffee & Bagel Brands; Latin Quarter (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to oversee store operations in partnership with the General Manager or Assistant GM. You will guide the team, communicate goals, and ensure guest connections and clean execution during shifts.

The role requires leadership experience, flexible hours including mornings/evenings/weekends, and a commitment to quality and SOP adherence. Join a team focused on delivering great coffee and community service.

Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience.
• Able to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts in partnership with store leadership.
• Drive guest satisfaction and team engagement during shifts.
• Ensure SOPs and quality standards are followed on shift.
• Coach and develop Team Members in real time.
• Handle administrative tasks and inventory as assigned.

Skills

Leadership experience

Customer service

Communication

Team training

Education

High school diploma or GED

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Thinks strategically about maximizing product sales and waste management
• Demonstrates “total store vision” to take ownership of the look and feel of the store
• Knowledgeable about the deployment for the day, and the roles and responsibilities associated
• Consistently leverages effective communication on the floor during the shift
• Sees the needs of the team and guest and addresses situations before they become problematic
• Understands the multiple priorities of the shift and effectively communicates and delegates objectives and tasks
• Takes ownership not only for the current shift, but also the shift that follows
• Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently
• Actively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their role
• Trains team on role responsibilities, product knowledge and promotional items
• Performs administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned
• Actively develops Team Members and is in conversations about career and professional growth

Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love Takes ownership for their impact on other people and actively manages how they show up Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty Is resilient under pressure and brings a being of calm in critical moments Brings joyfulness to leading the team, serving guests and being a community member Seeks to be of service and create success for others Brings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others grow Demonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learn Gives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not compliance Takes ownership for, and is eager to, make a positive impact on others Seeks to create an inclusive and inspiring culture on every shift with every team member Takes full ownership of their own development and actively seeks feedback and growth opportunities

Skills and Qualifications

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver’s license and reliable transportation
• Physical Requirements: The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations

The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

TM456 Address: | 897 West Northwest Highway , Grapevine, Texas 76051 |

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee Company, Inc. and its subsidiaries (“Company”) are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand: Caribou Coffee Caribou Coffee serves high-quality handcrafted beverages and crave-worthy food in more than 800 coffeehouses worldwide. Committed to building personal connections and supporting the communities it serves, Caribou uses premium ingredients like specialty-grade coffee and real chocolate chips in our handcrafted beverages to help create day-making experiences for every guest. Caribou Coffee is part of Panera Brands with Panera Bread and Einstein Bros Bagels. To learn more, visit cariboucoffee.com.