Shift Leader

Papa John's International , Inc.; Lakewood (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Papa John’s International, Inc. is hiring a Shift Leader in Lakewood, OH to supervise shifts, ensure quality products and excellent customer service, and support restaurant profitability.

You will oversee station operations, manage inventory and labor within policy, handle cash and POS tasks, and coach team members to meet company standards. This role emphasizes teamwork, adherence to health and safety rules, and maintaining fast casual service excellence.

Qualifications

• High school diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Adheres to station guidelines and prepares quality products.
• Manages shift coverage and ensures compliance with policies.
• Maintains product quality, customer service, and cost controls.
• Executes cash management and uses FOCUS system for profits.

Skills

Cash management

Planning & Organization

Effective communication

Education

High school diploma or GED

Job description

Shift Leader

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred.
• Serv-Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

• Cash Management
• Effective Communication
• Planning & Organaization