Shift Leader

Insomnia Cookies; Lakewood (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a rapidly growing company as a Shift Leader in a fun and exciting team environment! As the captain of your bakery, you'll provide exceptional customer service and oversee operations during your shift. With opportunities for growth and daily pay options, this role is perfect for those who thrive in a dynamic setting. Your leadership will inspire a productive atmosphere, ensuring both staff and customers enjoy their experience. If you have a passion for service and want to be part of a reputable team, this is the opportunity for you!

Benefits

Pay-on-Demand

Paid Vacation

Paid Sick Time

Pet Insurance

Job Stability

Growth Opportunities

Fun Team Environment

Qualifications

• 1+ year of experience in a customer service role.
• Experience with Point of Sale systems.

Responsibilities

• Provide excellent customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Job description

As a Shift Leader at our Lakewood store located at 18508 Detroit Ave, Lakewood OH 44107 , you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Core Values

* Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sale systems experience

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

About us:

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