Shift Leader

Potbelly; Lake Geneva (WI); On-site; USD 35,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly is seeking a part-time Shift Leader for its Sandwich Shop in Lake Geneva, Wisconsin. The ideal candidate will manage team operations, ensure product quality, and provide excellent customer service. Responsibilities include leading shifts, maintaining cleanliness and safety standards, and effectively handling customer complaints. Applicants should have strong communication skills and a customer-oriented mindset, with a preference for candidates who have prior supervisory experience in a restaurant or retail setting.

Qualifications

• Minimum age 18.
• Preferred: Minimum 1 year supervisory experience in a restaurant or retail environment.
• Comfortable in a fast-paced, noisy environment.

Responsibilities

• Lead team members on shifts and assign tasks efficiently.
• Prepare quality finished products efficiently.
• Ensure compliance with health and safety standards.

Skills

Customer service orientation

Strong communication skills

Problem-solving ability

Kitchen heat tolerance

Supervisory experience

Job description

Position Summary

Shift Leader – Part Time at Potbelly Sandwich Shop. Pay: $17.25 – $17.75 per hour, plus digital tips. The Shift Leader leads and sets the example for team members, manages and develops associates, and ensures outstanding product quality, customer service, sales, and cost control for each shift.

Benefits

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

Qualifications & Experience

• Delight customers with great food and good vibes
• Friendly and customer‑service oriented
• Strong written and verbal communication skills
• Problem‑solving ability
• Comfortable in a fast‑paced, noisy environment with music and customer traffic
• Ability to manage potential allergens (peanut products, egg, dairy, gluten, soy, seafood, shellfish)
• Kitchen heat tolerance – knife skills a plus
• Minimum age 18
• Preferred: Minimum 1 year supervisory experience in a restaurant or retail environment
• Ability to stand/walk 8–9 hours or as needed
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants must become food safety certified within 30 days of employment

Job Duties and Functions

• Lead team members on shifts, assigning tasks efficiently and providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

Important Notes

All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health. In other states, certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association. Failure to pass the certification requirements after two attempts will result in ineligibility to continue in a Shift Leader or Management capacity.

Equal Opportunity Employer

Potbelly Sandwich Works is an equal‑opportunity employer. All employment decisions are based on qualifications, merit, and business need. Applicants will be considered without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state, or local law.

Legal Notice

Potbelly Sandwich Works may use AI‑assisted tools as part of its hiring and recruitment process. All final employment decisions are made by people. If you have questions about how AI is used, you may contact [e-mail].