Shift Leader

18029 Jersey Mike's LACEY; Lacey (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Team member discounts

Leadership development and training

Job summary

Jersey Mike's is seeking a Shift Leader in Lacey, WA to guide daily restaurant operations and foster a high-energy, customer-focused team environment.

You will lead by example, coach crew members, and ensure food quality and safety standards while delivering an exceptional

Qualifications

• Experience leading teams in food service or customer service environments.
• Ability to coach and develop others while maintaining a positive attitude.
• Strong communication with customers and teammates.
• Demonstrated ownership, accountability, and problem-solving.
• Willingness to work flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Lead the team during shifts by exemplifying positive leadership and delivering outstanding customer service.
• Ensure a high-quality Sub Above guest experience and proper subs preparation.
• Coach, support, and motivate crew members; assist with training and onboarding.
• Maintain a clean, organized, and food-safe restaurant environment; monitor food quality and operations.
• Assist with inventory, shift execution, and opening/closing responsibilities; support management.

Skills

Leadership

Customer service

Coaching

Communication

Accountability

Tools

Slicer equipment handling

Job description

At Jersey Mike's, we're more than just a sub shop—we're a team built on great food, great people, and a commitment to our communities.

Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. We believe great leaders set the tone for exceptional customer experiences, and our Shift Leaders play a vital role in helping our restaurants succeed.

If you're a motivated leader who enjoys coaching others, leading by example, and creating an outstanding experience for both customers and team members, we'd love to meet you.

What You'll Do

As a Shift Leader, you'll help lead day-to-day restaurant operations while creating an environment where both customers and team members thrive. Responsibilities include:

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

What We're Looking For

We're looking for someone who:

• Has previous restaurant, food service, or customer service experience
• Has leadership experience or is ready to take the next step into a leadership role
• Leads by example with a positive attitude and strong work ethic
• Enjoys coaching and developing others
• Thrives in a fast-paced environment
• Communicates effectively with customers and teammates
• Takes ownership, demonstrates accountability, and solves problems with confidence
• Is dependable, organized, and committed to delivering excellent results

Previous shift leadership experience is preferred but not required. We value individuals with strong leadership potential who are eager to learn and grow.

Requirements

• Ability to work flexible shifts, including evenings, weekends, and holidays as needed
• Reliable attendance and transportation
• Ability to work in a fast-paced environment while maintaining a positive attitude
• Ability to stand for extended periods and lift up to 50 pounds
• Must meet applicable age requirements for operating certain equipment, including slicer equipment, where required by state or local regulations
• Food safety certification may be required and will be provided through training if applicable

Why Join Jersey Mike's?

At Jersey Mike's, we believe great leaders are developed from within. When you join our team as a Shift Leader, you'll gain valuable leadership experience while helping build a positive workplace culture.

Benefits and perks may include:

• Competitive pay
• Flexible scheduling options
• Team member discounts
• Leadership development and hands‑on training
• Opportunities for advancement into Assistant Manager, General Manager, and multi-unit leadership roles
• A fun, fast-paced, team-focused work environment
• The opportunity to be part of a company that gives back to local communities

Our Culture of Giving

Giving back is at the heart of Jersey Mike's. We believe in serving not only great food, but also our neighbors and the communities we call home.

When you join our team, you become part of something bigger—a culture built on teamwork, trust, and going the extra mile for our customers, our teammates, and our communities.

If you're ready to grow your leadership skills, inspire others, and make a difference every day, we'd love to welcome you to the Jersey Mike's team.

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