Shift Leader

Insomnia Cookies; Kent (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a vibrant bakery where you will lead a fun and productive environment. Your role will be pivotal in delivering outstanding customer service while managing store operations. This position offers growth opportunities within a rapidly expanding company, allowing you to develop your leadership skills and contribute to a positive team atmosphere. If you are passionate about creating memorable experiences for customers and enjoy working in a lively setting, this is the perfect opportunity for you!

Benefits

Excellent training & mentorship

Job stability

Growth and promotion opportunities

Fun team environment

Qualifications

• 1+ years in customer service roles with a focus on leadership.
• Experience managing cash and maintaining operational standards.

Responsibilities

• Provide exceptional customer service and maintain product quality.
• Support leadership by managing operations and training team members.
• Ensure a safe and clean working environment.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Leadership

Detail-Oriented

Motivation

Education

High School Diploma

Job description

As a Shift Leader at our Kent State Univ. store located at 295 S Water St, Kent OH 44240, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. It also means taking pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store!

* Excellent training & mentorship

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

What will I do as a Shift Leader?

1. Provide incredible customer service and quality products to all guests throughout their experience in our bakery.
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in training and coaching team members.
3. Ensure a safe, clean working environment for guests and staff, adhering to safe food handling practices.
4. Manage cash handling and deposits.

Desired Skills/Experience:

1. At least 1 year of experience in a customer service-focused role.
2. Experience with Point of Sale systems.
3. Outstanding communication, time management, and people skills.
4. Detail-oriented and results-driven.
5. Ability to lead by example and motivate others.
6. Ability to lift up to 40 lbs.
7. Legally eligible to work in the United States.
8. Must be 18 years or older to be employed.

About us: