Shift Leader

Insomnia Cookies; Iowa City (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Shift Leader at a dynamic bakery where you will lead by example and ensure every customer has a delightful experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys motivating others. You will manage operations during your shift, support your team, and maintain high standards of service and cleanliness. With opportunities for growth and a fun work atmosphere, this position is ideal for those looking to make a significant impact in a rapidly growing company. If you have a passion for customer service and leadership, we want to hear from you!

Benefits

Paid vacation and sick time off

Pet insurance

Job stability

Growth opportunities

Fun team environment

Qualifications

• 1+ years in a customer service role with strong communication skills.
• Experience with point of sales systems and cash handling.

Responsibilities

• Provide exceptional customer service and maintain operations during shifts.
• Train and coach team members while ensuring a clean working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Oriented

Job description

As aShift Leader at our Iowa City store located at125 East Washington Avenue, Iowa City IA 52240, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers - it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

* Paid vacation and sick time off

* Pet insurance for your furry loved ones

* Job stability with a rapidly growing and reputable company

* Achievable growth/promotion opportunities

* You get to work in a fun, exciting team environment

WHAT WILL I DO AS A SHIFT LEADER?

* Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

* Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

* Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

* Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

* At least 1 year of working experience in a customer service focused role

* Point of Sales systems experience

* Outstanding communication, time management, and people skills

* Detail focused and results-oriented

* Ability to lead-by-example and motivate others

* Ability to lift up to 40 lbs.

* Legally eligible to work in the United States

* Must be 18 years or older to be employed

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