Shift Leader

CKE Restaurants, Inc.; Inman (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to support the management team and ensure operational excellence. The role involves overseeing crew performance, enhancing customer satisfaction, and driving sales. Ideal candidates will have restaurant management experience and strong leadership skills.

Qualifications

• 2-3 years experience in restaurant management required.
• Bilingual skills a plus.

Responsibilities

• Assist General Manager with management activities.
• Ensure customer satisfaction and quality product.
• Support sales and profit maximization.

Skills

Planning

Team Building

Problem Solving

Communication

Analytical Skills

Education

High School Diploma

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to remain current on industry trends.
8. Participates in company meetings, webinars, and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications/Core Competencies

1. Must possess approximately two (2) to three (3) years of experience and/or education demonstrating a commanding knowledge of restaurant management.
2. High School Diploma/General Equivalency Diploma (GED) required.
3. Excellent planning and time management skills.
4. Team building skills.
5. Investigative and problem-solving skills.
6. Ability to troubleshoot cash handling problems.
7. Reliable personal transportation, a valid driver’s license, and proof of insurance.
8. A telephone or other reliable method of communication with the restaurant; must be accessible to meet the restaurant’s needs and maintain an open-door policy.
9. Bi-lingual skills a plus.
10. Strong analytical and organizational skills with the ability to identify and implement process improvement strategies with positive business results.

Work Environment

Fast-paced environment working with kitchen equipment in tight quarters.

Physical Demands

1. Stand for long periods of time.
2. Bend and stoop.
3. Work around heat.
4. Lift 50 – 75 lbs. comfortably.
5. Work with various cleaning products.