Shift Leader

Baskin-Robbins; Huntley (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members, assign tasks, and motivate the team to deliver a great guest experience while upholding brand standards and safety guidelines.

The role focuses on leadership during shifts, ensuring operations run smoothly, and driving profitability through excellent service and adherence to procedures.

Qualifications

• Fluent English required
• Experience in restaurant/retail supervisory role
• Strong math and writing abilities
• Basic computer skills desired
• HS diploma or equivalent preferred

Responsibilities

• Coach crew members to execute brand standards and deliver guest experiences
• Set goals, provide job assignments and motivate the team
• Maintain a guest-first culture and resolve guest issues
• Ensure safety, sanitation, and brand compliance across shifts
• Drive sales and execute restaurant standards and marketing initiatives

Skills

Fluent English

Restaurant supervision

Math skills

Writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent (preferred)

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader

Dunkin’ Donuts Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

• Maintain Operational Excellence
  • Support a respectful team environment
  • Communicate shift priorities, goals and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
• Work in a Team Environment
  • Create and maintain a guest first culture in the restaurant
  • Resolve guest issues
  • Ensure Brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

• Passion for Results
  • Understands and exceeds guest expectations, needs and requirements
  • Develops and maintains guest relationships
  • Displays a sense of urgency with guests
  • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
  • Resolves guest concerns by following Brand recommended guest recovery process
• Guest Focus
  • Sets and maintains high standards for self and others, acts as a role model
  • Consistently meets or exceeds goals
  • Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making
  • Identifies and resolves issues and problems
  • Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships & Influence
  • Develops and maintains relationships with team
  • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments