Shift Leader

Coffee & Bagel Brands; Huntersville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discount & Free Shift Drink

Flexible schedule

Growth Opportunities

Job summary

Caribou Coffee in Huntersville, NC seeks a Shift Leader to guide daily operations and uphold brand standards on the floor. You will lead and motivate the team, ensure smooth shift execution, and maintain an inviting coffeehouse atmosphere.

The role requires at least 6 months in a leadership role, strong guest service, and the ability to manage multiple priorities with a positive, team-first approach.

Qualifications

• 6 months of leadership experience or training to take on Shift Leader responsibilities.
• Flexible availability to support business needs, including different days/times/shifts when required.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED.

Responsibilities

• Demonstrates mastery of Team Member responsibilities with confidence and enthusiasm.
• Leads shifts to keep energy high and the shift on track while upholding brand standards.
• Optimizes product sales, manages waste, and maintains a clean, inviting environment.
• Coordinates deployment, communicates roles, and ensures smooth shift flow.
• Trains and coaches team on responsibilities, product knowledge, and promotions.

Skills

Leadership

Customer service

Team communication

Flexibility

Education

High school diploma or GED

Tools

POS system

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the coffeehouse in partnership with the General Manager or the Assistant General Manager. The Shift Leader makes sure the team has a clear understanding of brand standards, expectations, products, cleanliness, new directives, and Guest connections during the shift.

Core Responsibilities

• Demonstrates mastery of every Team Member responsibility with confidence, enthusiasm, and excellence
• Leads shifts with an unwavering commitment to Make Fun Happen - keeping the team engaged, the energy up, and the shift on track
• Optimizes product sales while effectively managing waste and maintaining an inviting, well- executed coffeehouse environment.
• Knows the day’s deployment and the roles tied to it, communicating clearly on the floor to keep the shift moving
• Reads the needs of the team, anticipates the shift’s competing priorities, and delegates objectives and tasks accordingly
• Takes ownership of the current shift and sets up a smooth hand-off for the shift that follows
• Ensures the team executes standard operating procedures and upholds Caribous standards for quality, cash handling, and store safety and security
• Coaches and trains the team in the moment - on role responsibilities, product knowledge, promotions, and recipe prep, including adjustments for a guest's request
• Performs administrative tasks timely with integrity and follow-through, including bank deposits, inventory, and product orders
• Actively develops Team Members, providing coaching and feedback in the moment
• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Owns the decision-making that comes with being Manager on Duty, staying resilient and calm under pressure
• Leads with humility, curiosity, and heart - building an inclusive culture on every shift and taking full ownership of their own growth and the impact they have on others
• Trains new team members on role responsibilities, product knowledge, and promotional items
• Arrives on time for every scheduled shift, prepared and ready to contribute to the team's success.

Skills and Qualifications Required

At least 6 months of experience in a leadership role, or properly trained and approved to take on Shift Leader responsibilities.

To support the needs of the business and the team, Shift Leaders are expected to maintain flexible availability. While hiring may be based on current scheduling needs, Shift Leaders may be required to work different days, times, or shifts as business and operational needs change.

• Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent

Benefits

• Employee Discount & Free Shift Drink
• Flexible schedule
• Growth Opportunities

Address

8909 Lindholm Dr Ste C , Huntersville, North Carolina 28078

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Equal Opportunity Employer Statement

Caribou Coffee Company, Inc. and its subsidiaries ("Company") are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and individuals with Disabilities and do not discriminate based on gender identity or sexual orientation.

Brand

Caribou Coffee serves high-quality handcrafted beverages and crave-worthy food in more than 800 coffeehouses worldwide. Committed to building personal connections and supporting the communities it serves, Caribou uses premium ingredients like specialty-grade coffee and real chocolate chips in our handcrafted beverages to help create day-making experiences for every guest. Caribou Coffee is part of Panera Brands with Panera Bread® and Einstein Bros.® Bagels. To learn more, visit cariboucoffee.com.