Shift Leader

Papa Johns; Harrells (NC); On-site; USD 16,531 - 22,041; Full time

Job summary

Papa John’s is seeking a Shift Leader to supervise shifts and work areas, ensuring high quality products and top-notch customer service while helping achieve restaurant profitability. You will follow company policies and ensure compliance with all laws and standards.

The role involves managing staffing, handling inventory and costs, and supporting team members to meet performance targets. Evening and weekend hours are common in this fast-paced role.

Qualifications

• Planning & prioritization skills to manage tasks across stations.
• Strong communication to supervise shifts and team.
• Process improvement mindset for efficiency gains.

Responsibilities

• Supervise shifts and work areas to ensure quality products and customer service.
• Maintain policy compliance and profitability.
• Ensure adequate shift coverage and manage inventory and costs.

Skills

Planning & prioritization

Communicates effectively

Process improvement

Education

High School diploma or GED preferred

Serv-Safe/Local or State Food Service Certification preferred

Previous restaurant shift lead experience preferred

Successful and stable employment history

Job description

Who’s Unique About You Is What Makes Us Better!

Diversity is our strength and competitive advantage. Bring your flavor to the Papa John’s team today!

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered and restaurant profitability is achieved. Other responsibilities include the management of operations, including the execution of all Company policies, procedures, programs and systems. The Shift Leader ensures compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs.
• Follows all policies and procedures as outlined in the TM handbook including image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for the restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness) within acceptable standards, follows all policies and procedures related to shift management.
• Contributes to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Executes cash management duties. Assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Education, Experience & Certifications

• High School diploma or GED preferred
• Serv‑Safe/Local or State Food Service Certification preferred
• Previous restaurant shift lead experience preferred
• Successful and stable employment history
• Must be 18 years of age or older
• Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
• Ability to successfully perform the job duties of all positions in the restaurant

Functional Skills

• Planning & Prioritization
• Communicates Effectively
• Process Improvement

Our Values

• EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success
• DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
• PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first
• INNOVATE TO WIN – We champion and challenge for a better way in all we do
• HAVE FUN – We find joy, create meaningful impact and celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
• RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
• CONTINUOUS IMPROVEMENT – We champion for better through strategic risk taking, experimentation and challenging the status quo
• BIAS FOR ACTION – We courageously lead, drive toward decisions, and maintain agility to meet the demands of our dynamic industry
• WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity

Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish. Papa John’s is an affirmative action and equal opportunity employer.