Shift Leader

Coffee & Bagel Brands; Hamel (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide store operations, coach team members, and ensure guest satisfaction. You will partner with the Manager on Duty to execute priorities, train staff, and uphold SOPs.

The role requires leadership experience, flexibility to work mornings/evenings/weekends, and a valid driver’s license. Join a team that values fun, service, and community impact.

Qualifications

• At least 1 year of leadership or customer service experience.
• Must be able to work early mornings, evenings, some holidays and/or weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED.
• Valid driver’s license and reliable transportation.

Responsibilities

• Lead shifts with a focus on team engagement and guest satisfaction.
• Coach and develop Team Members to perform at their best.
• Ensure SOPs and quality standards are followed consistently.
• Handle administrative tasks such as bank deposits, inventory, and store product orders.
• Communicate day’s goals and priorities to the team to ensure smooth operations.
• Take ownership for current and upcoming shifts and maintain brand standards.

Skills

Leadership

Customer service

Communication

Team management

Education

High school diploma or GED

Job description

At Caribou Coffee we create day-making experiences that spark a chain reaction of GOOD ! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS ! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life-long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!Position Overview: The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader is responsible for ensuring the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.Core ResponsibilitiesDemonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellenceLead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun HappenThinks strategically about maximizing product sales and waste managementDemonstrates “total store vision” to take ownership of the look and feel of the storeKnowledgeable about the deployment for the day, and the roles and responsibilities associatedConsistently leverages effective communication on the floor during the shiftSees the needs of the team and guest and addresses situations before they become problematicUnderstands the multiple priorities of the shift and effectively communicates and delegates objectives and tasksTakes ownership not only for the current shift, but also the shift that followsResponsible for ensuring that the team is executing SOP and quality standards correctly and consistentlyActively – and in the moment – coaches and gives feedback to Team Members to ensure they are bringing their best DOING and BEING to their roleTrains team on role responsibilities, product knowledge and promotional itemsPerforms administrative tasks with integrity and to completion, including, but not limited to bank deposits, inventory, store product orders and others as assigned.Actively develops Team Members and is in conversations about career and professional growth.Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With LoveTakes ownership for their impact on other people and actively manages how they show upDemonstrates confidence and owns the decision-making responsibility of being the Manager on DutyIs resilient under pressure and brings a being of calm in critical momentsBrings joyfulness to leading the team, serving guests and being a community memberSeeks to be of service and create success for othersBrings enthusiasm and curiosity to the responsibility of being a subject matter expert and helping others growDemonstrates the humility and curiosity needed to be a leader of a diverse group of people and shows an eagerness to grow and learnGives powerful feedback and always looking to make the biggest difference by coaching the team from commitment, not complianceTakes ownership for, and is eager to, make a positive impact on othersSeeks to create an inclusive and inspiring culture on every shift with every team memberTakes full ownership of their own development and actively seeks feedback and growth opportunitiesSkills and QualificationsRequired:At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift LeaderAbility to work at least one of the following: early mornings, evenings, some holidays and/or weekends.Must be at least 18 years of agePreferred:High school diploma or GED equivalentA valid driver’s license and reliable transportationPhysical Requirements:The physical requirements for this position are hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and being able to stand for 4 to 8 hours, or the ability to accomplish the physical requirements with or without reasonable accommodations.The duties of this position may change from time to time. Caribou reserves the right to add or delete duties and responsibilities at the discretion of Caribou or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.TM456Address: | 3692 Pinto Drive , Hamel, Minnesota 55340 |Compensation Range:Starting pay is subject to Local and State Minimum Wage regulations.**Ranges reflect what employer reasonably and in good faith expects to pay for such position.The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.The duties of this position may change from time to time. Caribou Coffee reserves the right to add or delete duties and responsibilities at the discretion of the company or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.Brand:Caribou Coffee